MEX OPEN Fraud Prevention Calls AnalystCountry: Mexico• Recibir llamadas de clientes o alertas del sistema sobre posibles transacciones fraudulentas.
• Realizar llamadas a clientes par verificar la legitimidad de las operaciones de riesgo
• Validar la identidad del cliente mediante preguntas de seguridad y métodos de autenticación para evitar el robo de identidad.
• Bloquear tarjetas, congelar cuentas o revertir transacciones sospechosas en tiempo real para reducir las pérdidas financieras.
• Registrar detalladamente todas las actividades de fraude, incidentes e investigaciones en los sistemas correspondientes.
• Servicio al Cliente: Brindar una experiencia profesional y empática a los clientes legítimos afectados, guiándolos en los pasos de seguridad a seguir
• Garantizar el cumplimiento de los protocolos de seguridad establecidos por Openbank y la normativa vigente.
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
