MEX GERENTE GESTION DE ACCESOSCountry: Mexico
Actividades:
Coordinar y asegurar la correcta gestión de accesos a sistemas y recursos del Contac Center, garantizando el cumplimiento de políticas de seguridad, tiempos de entrega y requerimientos operativos, administrar la infraestructura tecnológica (asignación, soporte y mejoras) y correcto uso de herramientas y protección de datos.
Requisitos:
Licenciatura Concluida en Sistemas, Tecnologías de la Información, Ingeniería o afín.
* Experiencia en operación de Contact Center (staff o operación directa) y plataformas: CRM, IVR, CTI, BI, telefonía.
* Conocimiento general de procesos y uso de aplicaciones en las 3 direcciones (Ventas/Cobranza/servicio)
Habilidades que requiere el puesto:
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
