Job Description

About Operation Food Search:

Founded in 1981, Operation Food Search is a hunger relief organization that provides food, nutrition education, and innovative programs in order to reduce food insecurity and increase equitable access to food. We serve 200,000 people every month through a network of more than 330 partners in 25 counties in Missouri and Illinois. We use a combination of immediate food assistance and supportive services, while also working on long-term solutions and systemic changes to help solve the problem of hunger.

Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy lives.

Our Goals are to:

1. Meet the immediate need for food for children, individuals, and families by providing high-quality nutrition through our distribution network.
2. Empower long-term skills through nutrition education and by teaching how to shop and prepare healthy food on a budget.
3. Champion change through advocacy and innovative programs and by addressing systemic inequities.

For more information about OFS, please visit our website at www.operationfoodsearch.org

The MetroMarket Assistant Lead will be a vital member of the MetroMarket sales and customer service team, responsible for loading and transporting company goods in a safe and timely manner, managing on-site programming, cash and voucher processing, and staff management on-site and at the warehouse.

Essential Functions

MetroMarket Program

• Work closely with the MetroMarket team and OFS to meet community food and other related needs.
• Work with the MetroMarket Senior Manager to select appropriate items and ensure key products are in stock.
• Work with the MetroMarket Senior Manager to plan for voucher usage and processing.
• Work with the MetroMarket Senior Manager to ensure enough products are available for the influx of customers using vouchers.
• Assist the team with loading and unloading products on and off any MetroMarket vehicle.
• Drives transit vehicles to transport company goods.
• Excellent customer service skills.

Team Management

• Serve as the site lead on the vehicle route.
• Manage drivers, operations associates, and volunteers at each location ensuring processes are followed and issues are addressed.
• Ensure all MetroMarket staff and volunteers deliver excellent customer service to all community members, and an attractive and safe retail environment is maintained.
• Work with MetroMarket Senior Manager to address and improve the onsite programing experience.
• Attend weekly leadership meetings to communicate and improve the community and the employee experience.

Quality Control

• Ensure the highest levels of quality control, which includes being sure that all foods are fresh, safe, and visually appealing.
• Ensure that the MetroMarket vehicle and its surroundings are clean and free of debris at each site.
• Operate MetroMarket vehicle appliances such as refrigeration systems and diesel generators.

Cash Management

• Oversee accounting of cash generated at POS working with the MetroMarket Senior Manager.
• Ensure that all registers are accurately reconciled daily.
• Collect all money, record necessary reports for all registers, and ensure delivery to accounting daily.
• Provide feedback for monthly and weekly sales reports and overall site performance at meetings and as needed.
• Other duties as assigned

Benefits – FT Positions:

• Medical, dental, and vision coverage
• HRA, HSA, and FSA options
• Short-Term Incentive Plan (STIP)
• 401(k) retirement plan
• Vacation and sick time, paid holidays
• Company paid long-term disability income
• Company paid term life and AD&D insurance
• Voluntary employee paid short-term disability income
• Employee assistance program
• Wellness support
• Potential for student loan forgiveness, if qualified

Requirements

Minimum Qualifications

· High school diploma or equivalent.

· At least one year of previous customer service experience.

· Valid driver's license and a clean driving record.

· Good knowledge of local roadways and traffic regulations.

· Working knowledge and experience using GPS system to navigate deliveries within the St. Louis area.

· Experience using Microsoft Office.

· ServSafe certification required for safe food handling, or ability to obtain certification within 2 weeks after start date.

· Must have Hep A vaccination or willingness to obtain vaccination prior to start date.

Preferred Qualifications

· Prior experience as a company driver or a similar role.

· 1+ years of team lead, supervision or management experience; grocery retail a plus.

· Experience working in community health and/or foodservice.

Work Schedule & Working Conditions

· Must be available to work a varied but set schedule, 7am-7pm M-F with options Monday-Saturday.

· Works onsite at the warehouse and in the St. Louis community on market days.

Physical Demands

· Ability to stand for the majority of an 8-10 hour shift.

· Ability to stand for up to two hours at a time and lift 40 pounds.

· Ability to learn and retain delivery schedules and addresses.

Knowledge, Skills and Abilities

· Demonstrates OFS core values.

· Ability to drive company transit vehicles.

· Ability to read and understand maps and delivery instructions and navigate various routes.

· Ability to work independently as well as with a team.

· Strong ability to manage time efficiently.

· Proven ability to meet deadlines.

· Excellent customer service skills.