Job Description

Metering Team Leader – 12 Months Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £42,138 - £52,672
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metering Team Leader progression plan
• 25 days annual leave plus bank holidays – plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working (2 office a week – Bradford/Leeds)

Work type: 12 Months FTC. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Metering Team Leader to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our Metering Team Leader you will

• You will be responsible for delivering the company's meter reading programme and managing all subsequent billing and metering queries; ranging from high consumption queries, to leaking meters and meter survey appointments. You will be responsible for leading a team of Metered Customer Service advisor to deliver industry leading customer experience to both our household customers and our non-household customers and their retailers with a particular focus on the delivery of the meter reading service provision for our contracted retailers.
• Working alongside the rest of the metering operations teams and the Smart metering team you will help design our future ways of working as we deploy over 1.4 million smart meters.
• You will be responsible for leading the team to deliver excellent performance by setting clear expectations linked to business targets, having meaningful performance discussions that recognise and reward the right performance and behaviours and challenges where individual performance and behaviours do not meet expectations.
• You will also drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the YW Safety Policy.

What skills & qualifications you will need:

• Experience of understanding where their team's role fits within a business plan and then implementing plans to deliver the outputs.
• Develops and maintains effective internal and external relationships.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Clearly demonstrates the Yorkshire Water company values and behaviours
• You must also hold a valid UK driving licence with no more than 6 points.

You will also benefit from having:

• Experience of managing and leading a team with a proven track record of driving sustainable performance against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
• Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience as a Metering Team Leader and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date - 31/07/2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.