Job Description

STARTING PAY: $20.00/HR

Under the general supervision of the Water/Sewer Supervisor, this position is responsible for originating or discontinuing service to customers and collecting pertinent information pertaining to specific orders. Most duties performed independently with minimum supervision. This position will be required to work shifts including evenings, weekends, holidays, overtime as necessary by the department, and during inclement weather. This position is considered weather essential personnel.

ESSENTIAL RESPONSIBILITIES

• Originate or discontinue service to customers.
• Courteously serves customers accordingly to given nature or order (customer response).
• Responds to water wasting calls and meets with customers about water conservation.
• Trains new employee’s proper procedure of handling work orders.
• Investigates and locks taps for theft of service.
• Field verifies accuracy of fire hydrant meter operation.
• Checks for cross connections and proper deduct meter operation during Customer Service Inspection.
• Accurately acquires and records all necessary record information.
• Detects any fallacies while rendering service.
• Reflects proper attitude and actions representing City of Amarillo.
• Follows oral and/or written orders.
• Assumes the role of Water Supervisor in their absence.
• Performs other job-related duties as assigned.

MIN IMUM RE QUIRE ME NT S

Requires a High School Diploma or its equivalent (GED). A valid Texas Class C Driver’s License is required. One (1) year of experience in water works or meter services preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge to conduct and/or assist with investigations pertaining to water loss, discolored water, pressure, noises or other customer concerns.
• Ability to operate vehicle in a safe and efficient manner.
• Ability to use and maintain hand tools, shovels, valve wrenches, metal detectors, meters and fittings.
• Ability to operate computers for data entry and word processing.
• Strong verbal and written communication skill.
• Ability to operate small office equipment, including copy machines or multi-line telephone systems.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.

WORK ENVIRONMENT

The employee works in a dynamic outdoor environment in all types of weather that requires being sensitive to change and responsive to changing goals, priorities, and needs. This position will be required to work shifts including evenings, weekends, holidays, overtime as necessary by the department, and during inclement weather. This position is considered weather essential personnel.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.