Job Description

Posting number: WATER-004

Department: COMMUNITY SERVICES-WATER & SEWER

Division: W&S- OPERATIONS

Job classification: METER SERVICE TECHNICIAN

Posting type: Open & Promotional

Categories: Community Services

Summary

HIRING RANGE: $17.98 - $21.90 Hourly

FULL SALARY RANGE: $17.98 - $25.93 Hourly

4-day workweek

Are you ready to embark on a journey that not only boosts your career but also allows you to make a real difference? At the City of Allen, we believe in the power of our people! We do "Work that MATTERS!"

Here’s why joining our team is the perfect choice for your career journey:

• Generous Time Off: Enjoy 120 hours of vacation and sick leave each year to relax and rejuvenate. Plus, we celebrate with holidays and provide you with a personal day when you need it!
• Four-Day Work Week: Experience the perfect work-life balance with our four-day work week! More time for yourself, your family, and your passions.
• On-Call Pay: Your dedication doesn’t go unnoticed! We offer on-call pay to ensure you’re rewarded for your availability outside regular hours.
• Cell Phone Allowance: Stay connected effortlessly with our cell phone allowance, making it easier for you to manage communications.
• License Stipends: We recognize your hard work! Receive pay for specific licenses you hold, rewarding your expertise and qualifications.
• Affordable Medical Insurance: We provide affordable medical insurance options for you and your family, ensuring you have the care you need to stay healthy.
• Retirement Savings: Prepare for your future with our retirement savings plan, where the City contributes 2 to 1! It’s a fantastic way to build your nest egg while you grow in your career.

Join the City of Allen, where we prioritize your well-being and support your journey toward a fulfilling and balanced life.

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone.

The City's Mission is "To achieve excellence in managing the development of the community and providing city services so that conditions of living and public confidence are continually enhanced."

Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

The purpose of this position is to maintain accurate meter records. This is accomplished by reading and maintaining meters and performing repairs on meters. Other duties may include customer service, installing and disconnecting meters, and interfacing with City employees and citizens. This position does not provide direction to other employees.

Examples of duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Monitors AMI system alerts and exceptions, including leak alerts, reverse flow, and no-read situations.
• Performs field verification of AMI-generated alerts and resolves issues by repairing or replacing meters, MTU’s or communication components as needed.
• Installs, programs, and tests AMI endpoints and communication modules to ensure accurate data transmission.
• Utilize asset management system to complete assigned work orders.
• Supports customer service by interpreting AMI consumption data, assisting customers with usage concerns, and explaining AMI system functions.
• Identify and locate addresses for new meter installations.
• Performs meter testing for accuracy using meter test bench according to AWWA standards.
• Install meters in meter boxes and vaults. Installs meter boxes, including digging holes.
• Maintains clean tools, equipment and jobsites.

Qualifications

Education and Experience

High School diploma or equivalent and one (1) year of relevant heavy machine operation work experience. Other combinations of education and experience may be considered.

Special Requirements:

• Must possess a valid Texas Class C vehicle license.

Supervision Exercised:

General Supervision: Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines.

Supplemental information

Knowledge of:

• City, State, and Federal rules, regulations, policies, and procedures.
• Meter reading systems, equipment, and operating procedures.
• Diagnostics of equipment used in field testing.
• Light and heavy equipment operations and maintenance.
• Modern office practices, procedures, and equipment.

Skill in:

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Reading and interpreting gauges and other related instrumentation.
• Reading and understanding City, State and Federal rules and regulations.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating orally.

Physical Demands / Work Environment: Ability to work outside, including in extreme temperatures, wetness, and humidity. Ability to stand and walk for long periods. Ability to lift, push, pull, reach, kneel, crouch, crawl, bend, twist, climb, and balance frequently. Ability to operate city or personal vehicle for business purposes. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

**THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. **