Job Description

Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing.

Representative Duties and Responsibilities:

• Downloads meter reading route(s) daily; enters route information into ENSCAN electronic data

collection units in vehicle; drives route and collects data from Electronic Reading Transmitters

(ERTs) mounted on customers’ meters; uploads data at end of workday.

• Reviews Missed Meter Report daily to identify incomplete meter readings; performs special

ENSCAN and manual readings to obtain meter data.

• Maintains electronic equipment to ensure accurate readings.

• Troubleshoots ERT problems: inspects, reprograms, repairs, removes, reinstalls units.

• Interacts with customers via telephone and in person to obtain information and answer

questions.

• Identifies problems concerning customers assigned to wrong route; updates systems and

corrects problems.

• Maintains and repairs ENSCAN and ERT equipment to ensure accurate meter readings;

removes lithium batteries and disposes as hazardous waste.

• Converts non-ERT meters to ERT system.

• Performs shut-offs, on occasion; paints meters; removes meters.

Education and Experience:

Required:

• High School diploma or GED

• 1-2 years meter reading experience

Preferred:

• ERT training

• ENSCAN training

Or

Equivalent academic education and experience

Skills:

Required:

• Customer service skills

• Interpersonal skills

• Defensive driving skills

• Operator Qualified in accordance with Company Plan

Certifications/Licenses:

Required:

• Valid Driver’s License

• Company driving test

Competencies:

Driving for Results Business Acumen

Engagement Functional Expertise

Working Conditions/Physical Requirements:

Must be able to sit and drive for an extended period, physically able to stoop, bend, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted Must also have keen senses of smell, hearing, vision and color identification. Ability to work in all types of terrain and weather conditions is required.

Disclaimer This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.