Job Description

Key Responsibilities

🔹 SharePoint Online (Core Technology Area)

Manage and troubleshoot:

• Site collections (Modern/Classic), Hub sites, Group-connected sites
• Permission models (SP groups, M365 groups, inheritance)
• External sharing (anonymous links, domain restrictions)

Handle:

• Search issues (indexing, crawl delays, result inconsistency)
• OneDrive sync issues (NGSC, conflicts, throttling)
• Large libraries & list threshold limitations

Support:

• Content migrations, site restructuring, governance
• Lifecycle management (orphan sites, archival, cleanup)

🔹 Exchange Online (Messaging & Compliance)

Manage:

• Mailbox types, DLs, shared mailboxes, permissions
• Mail flow (connectors, transport rules, anti-spam policies)

Troubleshoot:

• NDRs, delays, routing issues
• Message trace & header analysis
• Spam/phishing, quarantine (Defender policies)

Implement:

• Retention, litigation hold, eDiscovery
• Hybrid mail flow (if applicable)

🔹 Microsoft Teams (Collaboration Platform)

Manage:

• Team lifecycle (creation, expiration, archival)
• Channels (Standard, Private, Shared) & SharePoint dependencies

Troubleshoot:

• Provisioning issues, access issues, and Teams client/service inconsistencies
• Guest access, federation, and external collaboration issues

Configure:

• Messaging policies, app policies, and governance controls
• Naming conventions, templates, and provisioning standards

Understand dependencies:

• Exchange (calendar integration) + SharePoint (file storage)

🔹 Azure AD (Entra ID) – Identity & Access

Manage:

• Users, groups, service principals, and enterprise applications
• RBAC roles and administrative units

Configure & troubleshoot:

• Conditional Access policies (grant/session controls)
• MFA (enforcement, registration, troubleshooting)
• SSO integrations (SAML/OAuth-based apps)

Handle:

• Identity lifecycle (joiner/mover/leaver processes)
• Access issues across M365 workloads

Support:

• Identity governance (access reviews, entitlement management – basic)
• Hybrid identity (AAD Connect – basic understanding

🔹 Intune (Endpoint Management)

Manage:

• Device enrollment (Windows, iOS, Android)
• Compliance policies, configuration profiles

Troubleshoot:

• Device sync issues, policy conflicts, app deployment failures

Support:

• Conditional Access with device compliance
• Endpoint security baseline configurations

🔹 Power Platform (Automation & Apps)

Support and troubleshoot:

• Power Automate flows (failures, connector issues, API limits)
• Power Apps (access, performance, integration issues)

Manage:

• Environmental governance, DLP policies, connector controls

Understand:

• Integration with SharePoint, Teams, Exchange, and external systems

🔹 Proofpoint

Email hygiene and spam rule

Email Firewall Rules

Data Leakage Policies

SMTP queue monitoring and Troubleshooting

TAP, TRAP, Fraud defense

Certificate Management

Good to Have (Add-ons)

• PowerShell (PnP, EXO, Teams modules)
• Azure Automation
• Power Platform
• ShareGate
• Exposure to M365 Security & Compliance

• 3–7 years in Microsoft 365 / O365 (L2/L3 support)
• Strong troubleshooting and RCA skills
• Automation mindset and problem-solving approach
• Ability to work in enterprise-scale environments
• Customer Focused
• Microsoft/Azure Certified

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.