Job Description

Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.

• Maintain comprehensive documentation for architecture, processes, and service levels
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
• Proficient in the Microsoft 365 Admin Center, Teams Admin Center, and Exchange Admin Center
• Manage Teams settings, policies (meeting, messaging, calling), and organization-wide settings
• Manage chat, apps, channels, meetings, guest access and security policies.
• Manage users, assign roles, and handle Teams-related Microsoft 365 groups.
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
• Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Server maintenance/upgrades-Patching, RU/CU’s, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Microsoft 365 (M365) certification is preferred