• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

• Health checks, reporting, monitoring, capacity management and proactive configuration management support
• In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support
• Collaboration components configuration management
• Search engine configuration management and Content management configuration support
• Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides deep subject matter expertise, advice, and program delivery
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
• Performs root cause analysis on failed components and implements corrective measures
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Qualification & Experience Requirements

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience Sharepoint Online and one drive.
• Microsoft Sharepoint certification preferred.