M&T Bank

Messaging Infrastructure Analyst

M&T Bank  •  $75k - $124k/yr  •  Buffalo, NY (Hybrid)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Messaging Infrastructure Analyst III is a senior technical role responsible for the administration, engineering, support, and continuous improvement of enterprise messaging platforms and related infrastructure. This position provides advanced technical expertise for email systems, secure messaging services, compliance technologies, email security solutions, and supporting infrastructure. The analyst serves as a subject matter expert and works closely with engineering teams, cybersecurity, application owners, vendors, and business stakeholders to ensure reliable, secure, and compliant messaging services.

Primary Responsibilities

Messaging Infrastructure Engineering

  • Design, implement, maintain, and enhance enterprise messaging platforms and supporting infrastructure.
  • Administer messaging technologies including Microsoft Exchange, Exchange Online, SMTP relay services, email security gateways, encryption solutions, and email archiving platforms.
  • Lead technical assessments and implementation activities related to messaging modernization, migrations, and infrastructure lifecycle management.
  • Support hybrid and cloud-based messaging environments while ensuring service stability and operational excellence.

Operations and Support

  • Provide advanced Level 3 support for messaging infrastructure incidents, problems, and escalations.
  • Troubleshoot complex mail flow, authentication, routing, deliverability, and performance issues.
  • Perform root cause analysis and implement permanent corrective actions.
  • Participate in on-call support and major incident response activities.

Security and Compliance

  • Support secure email, encryption, retention, archiving, eDiscovery, and compliance solutions.
  • Partner with Cybersecurity, Risk, Legal, and Compliance teams to enforce messaging security controls and regulatory requirements.
  • Ensure messaging infrastructure adheres to security standards, vulnerability remediation requirements, and audit expectations.
  • Evaluate and implement security enhancements to reduce operational risk and improve platform resilience.

Project Delivery and Technical Leadership

  • Lead messaging-related projects and infrastructure initiatives from planning through implementation.
  • Develop technical designs, implementation plans, operational documentation, and support procedures.
  • Collaborate with internal technology teams and third-party vendors to deliver enterprise messaging solutions.
  • Provide technical mentoring and guidance to junior analysts and engineers.
  • Act as a subject matter expert during architecture reviews and strategic planning discussions.

Monitoring and Continuous Improvement

  • Monitor service health, availability, capacity, and performance metrics.
  • Identify opportunities for automation, operational efficiency, and service optimization.
  • Develop and maintain monitoring, reporting, and operational dashboards.
  • Drive continuous improvement initiatives across messaging and collaboration services.

Education and Experience Required:

  • Minimum of 6 years’ higher education and/or work experience
  • Demonstrated experience with Microsoft Exchange, Exchange Online, Microsoft 365, and email security technologies.
  • Experience supporting enterprise-scale email environments and mail flow architectures.
  • Experience with messaging compliance, archiving, retention, encryption, and email security solutions.
  • Experience troubleshooting complex infrastructure and application integration issues.

Technical Skills Needed

  • Microsoft Exchange Server and Exchange Online
  • Microsoft 365 Administration
  • SMTP, TLS, SPF, DKIM, and DMARC
  • Email Security Gateways (Proofpoint, Cisco Secure Email, or similar)
  • Secure Email Encryption Technologies
  • Email Archiving and Compliance Platforms
  • Active Directory and Identity Services
  • PowerShell Scripting and Automation
  • Monitoring and Logging Solutions
  • Hybrid Cloud Messaging Architectures

Leadership Competencies

  • Strong analytical and problem-solving skills.
  • Ability to lead technical initiatives with minimal supervision.
  • Excellent communication and stakeholder management skills.
  • Demonstrated ability to balance operational support with strategic engineering efforts.
  • Ability to influence technical decisions across multiple teams and disciplines.

Success Measures

  • High availability and reliability of messaging services.
  • Successful delivery of infrastructure modernization initiatives.
  • Reduction in incidents through proactive engineering and automation.
  • Compliance with security, regulatory, and audit requirements.
  • Improved operational efficiency, monitoring, and service resilience.

We support our team members with generous benefits.

  • Competitive compensation
  • Health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance and flexible work arrangements
  • Banking Officers start with 25 days PTO plus 12 paid holidays
  • 40 hours paid volunteer hours per year
  • Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Buffalo, New York
Year Founded
Unknown
Website
mtb.com
Social Media