Job Description

Who we are?

Deutsche Telekom Cloud Services was established in 2015 as part of Deutsche Telekom Group, Technology & Innovation Area, and part of Technology Delivery International (TDI).

TDI is a collection of experts teams spread across Europe, working together collaboratively with our NatCos (national companies) to enable relevant technologies for the delivery of core telco services to our customers in our many markets.Deutsche Telekom Cloud Services focuses on building and scaling cloud based and network service platforms, delivering best network performance through continues optimization. We delight our customers by enabling innovative network automation solutions across the European Telco footprint. Besides the headquarters in Bratislava, Slovakia there are other Deutsche Telekom Cloud Services affiliated companies across Europe, and together with the TDI team in Germany, we leverage the power of all teams to provide best in class technology solutions.

Deutsche Telekom Cloud Services bundles key competencies for future tech projects within the area of Technology & Innovation. Anchoring skill developments in learning opportunities on- and off-of-the job, is deeply imbedded in our corporate culture. Therefore, the technical experts, who are organized in chapters and tribes, are flexibly and effectively enabled to contribute towards Group's strategic focus of digitalization, cloudification and automation to become the Leading European Telco.

Key responsibilities:

• Perform 2nd line Operation activities on Value Added Service (VAS) systems
• Support infrastructure and services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and pre-launch reviews.
• Maintain Infrastructure and services once they are live and ensure Service availability according to the defined SLA
• Engage in continuous integration, continuous deployment and continuous testing of infrastructure and services.
• Handle Incidents received by the customer according to the established SLA
• Handle Change requests received by the customer according to the established SLA.
• Escalate complicated Incidents to the Vendor
• Create and Execute Work Orders for Changes
• Troubleshoot and resolve Problems
• Resolve Customer Complaints
• Participate in Upgrades/Updates together with the Vendor
• Participate in service migrations
• Participate in the Acceptance Testing of new Services
• Responsible to report regularly on the status of the service (KPI, SLA, Other PI)
• Analyze continuously process and performance - Proactive Problem Management
• Perform on-call 24/7 standby duty

Objectives:

• Ensure smooth operation of services
• Ensure that SLA and WLA are fulfilled
• Ensure that proactive action is taken to prevent incidents

Professional Skills:

• University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field)
• Theoretical & Practical knowledge in the VAS area (preferably SMS, MMS, VMS, CC)
• Knowledge of Mobile, Fixed and IP network concepts
• Knowledge of Linux Operating System
• Knowledge of Oracle Database
• Knowledge of HW Concepts (Blades, Storage Appliances)
• Knowledge of Cloud Technologies (OpenStack, NFV, VmWare, K8s)
• Very good command of English

Personal Skills:

• Highly Motivated
• Very structured working methods
• Team player in a cross cultural Team environment
• Ability to make fast weighted decisions
• Not afraid to take initiatives
• Proactive and positive attitude
• Open minded for new ways of working
• Ability to work off-working hours (either on standby or for maintenance activities)
• Efficient communication, communication with 3rd parties

Data Privacy Information and Consent with Processing of Personal Data

By replying to the job offer, Deutsche Telekom Cloud Services (“DTCS”) will process your personal data for the purpose of your participation in the selection process for the job position you are applying for. You have several rights related to processing of your personal data, including the right (i) to request access to your data, (ii) to correct your data, (iii) to erase your data, (iv) to limit the processing of your data, (v) to object processing of your data, (vi) to the portability of your data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing, if previously granted.

Detailed information on the processing of your personal data by DTCS can be found at the following link. If you have any queries about processing of your personal data, please contact us on dtcs.privacy@eu.telekom.com