Job Description

Position: Trainee Casino Cashier

Location: Milton Keynes Casino

Hours Per Week: 40

Pay Rate: £12.87 per hour

At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heartbeat of our Casino that’s why we invest in training and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

As a trainee casino cashier, you will be joining a team to ensure the secure and efficient operation of the cash desk is in accordance with casino procedures and UK Gambling Commission regulations.

Full training will be provided.

Who Are Merkur?

MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.

Have we got your attention? Want to know what’s in it for you?

About you:

We are looking for

• Excellent numerical skills and attention to detail
• Strong verbal and written communication skills in English
• Ability to remain calm and professional under pressure
• High level of honesty and integrity
• Basic computer skills
• Knowledge of outlook, word and excel
• Customer focused with a friendly and approachable manner
• Previous casino experience desirable.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• Ideally candidates will live in Milton Keynes

Benefits:

• 28 days holiday (including Bank Holidays)
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• To provide all guests with excellent and attentive service
• To ensure all policies and procedures in company manuals are strictly adhered to
• Adhere to all LCCP, AMLD, SG, Health and Safety and Fire Regulations.
• Accurately handle cash, chips and tickets for customers and staff
• Process customers buy-ins and cash-outs in line with company policies
• Maintain accurate records of cash and chip movements
• Respond to customer queries
• Assist in the full cash desk reconciliation
• Assist in the reconciling of ATM’s and ticket redemption machines.
• Updating points/player tracking for customers.
• Attend all required training
• Maintain the cleanliness and organisation of the cash desk area
• Upon completion of training, you will be expected to perform all duties of a cashier in the day-to-day operations
• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
• To ensure that the company’s equal opportunities policy is adhered to at all times.
• To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
• To attend and conduct meetings as and when required.
• Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
• To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
• To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.

In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

Full job description can be provided on request.

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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