Job Description

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an Merchant Support Specialist to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Responsibilities:

- Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers

- Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.

- Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.

- Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.

- Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process

- Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.

- Monitor and analyze site performance metrics to ensure service levels are met or exceeded.

- Daily on-site supervision, monitoring the issues identified in the site.

Minimum Qualifications

- Individuals who are completing or have recently completed a Bachelor's degree in Business, Logistics, Operations, Engineering or a related discipline

- Strong problem-solving skills with attention to details

Preferred Qualifications

- Experience in retail e-commerce logistics in warehouse setting

- Proven success in a fast-paced operational environment

- Track record of effective collaboration with cross-functional teams

- E-commerce logistics experience is preferred