At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics.
Do you have excellent communication skills and want to continue developing your business communication skills in a B2B setting?
Our Merchant Support team is looking for a new colleague to join the team. The team plays an important part in Qliro's relationship with our merchants, making sure they have the best experience possible! The role is a great window into all of our different functions operating within our Operations & Commercial teams, but you will work closely with many other functions within the larger Qliro organisation too.
Be the first line of support for Qliro’s merchants.
Represent Qliro in a service-oriented way toward our existing merchants resolving escalated errands.
Aim to exceed merchant expectations. You will also provide training, tools and material to the merchant, to enable “help to self-help”.
Represent the merchant, especially operational teams, within Qliro. Collect data and suggestions from merchants to be able to improve our products.
Drive and coordinate efforts across teams to resolve merchant questions or issues raised. Such teams include Fraud, Finance, Product Development, Customer Operations, Merchant Integrations and many others.
Based on your observations and analysis, proactively present potential improvements to secure that Qliro delivers the merchants expectations to relevant teams.
Communicate and deliver feedback from merchants to different stakeholders within the company.
Review and assess tools, systems, and ways of working to continuously improve the level of service provided.
Grow and maintain an updated knowledge base on relevant topics including but not limited to e-commerce, payments, and ways of working in service delivery.
Have superb communication skills
Are a relentless problem solver
Have experience of working closely with customers or merchants, preferably in customer service
Have a great service mindset
Are tech-savvy and a keen interest in growing technical skills & understanding
Experience within Payments is preferred
Our office language is English, and for this role, you must also be fully fluent (verbally and in writing/reading) in both Swedish and English.
Fluency in Finnish is a big plus!
The employment will be based at Qliro's office in Stockholm and we want the right person to join us as soon as possible. Interviews will be conducted on a rolling basis.
Please keep in mind this role will be fully in office - We unfortunately cannot accept hybrid or remote candidates
What are you waiting for? Apply now and become part of our journey at Qliro!
Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexualorientation or age
In modern commerce, payments shouldn’t just go through – they should drive profitable growth. Qliro is the strategic growth partner for modern commerce – helping merchants in Europe and beyond turn every payment experience into a driver of sales, loyalty, and long-term profitability.
We go beyond payments as your financial revenue engine. Through our unique Flywheel Commerce model, we build momentum across the entire customer journey and keep your customers coming back, again and again.
Powered by composable technology, data-driven insights, and a customer-obsessed mindset, we don’t just power payments. We power your growth.
