Merchant Success Executive
Client Success · Account Management · Technical Support | Onsite, East Austin
The Role
You'll be the person our merchants depend on. Their expert guide from day one through every milestone that follows. The work is a blend of relationship-building, technical problem-solving, and proactive account growth. You own the full merchant lifecycle: onboard them well, keep them thriving, and find opportunities to deepen the relationship over time.
We're a small team in East Austin. That means real ownership, fast decisions, and direct impact. Not a support ticket queue you're clearing on autopilot.
Compensation: $70,000–$75,000 base + monthly commissions + benefits. Unlimited upward potential, including a path to leadership.
What You'll Own
Onboarding & Client Support
You're the first voice merchants hear after approval. Handle inbound inquiries, process applications, configure gateways like Authorize.net, and train clients until they feel confident and capable. Not just walked through a checklist.
Account Growth & Optimization
This isn't reactive support. You'll proactively work your book of business, run Payment Optimization Calls, spot upsell opportunities, and convert processing volume that isn't yet running through Easy Pay Direct.
Issue Resolution & Technical Troubleshooting
You'll dig into gateway and processor reports to solve real transaction problems: chargebacks, declines, authorization failures. Triage fast, communicate clearly, keep merchants running.
Fraud Prevention & Risk Management
Our fraud prevention system is built natively into the platform. You'll work within it from onboarding onward, flagging risk patterns and protecting both merchants and the business.
Collaboration & Growth
Partner with our Certified Payment Specialist team on complex cases, contribute to process improvements, and bring in referrals. Good work here lifts everyone.
What We Need
You came up in payments. You've worked at a payment processing company or ISO and you know how this industry actually works: the acquiring side, the gateway layer, how transactions move, where things break, and how to talk merchants through it. That background is the foundation everything else is built on.
Required:
2+ years of direct payment processing experience at a payment processor or ISO
3–5 years in client support or client success roles
Hands-on experience with card processing, gateway configuration, and transaction troubleshooting
Strong communicator: written, verbal, and on the phone
Comfortable with gateways, transaction data, and processor reports
High call volume doesn't rattle you
Full-time, onsite in East Austin
A strong plus:
High-risk payments experience
Assigned account management or upselling value-added services
Technical support background in fintech or payments
About Easy Pay Direct
Easy Pay Direct was founded in 2012 by an entrepreneur who got tired of the friction in e-commerce payments. We built a platform for online merchants, including those in complex and high-risk categories. Small team, serious infrastructure, real mission.
We're persistent, direct, and focused on making things easier for the people we work with. That applies to clients and teammates equally.
The office is stocked, the team is good, and we do happy hours. Come do real work.
Easy Pay Direct · East Austin, TX · Full-Time · Onsite
"High Risk" Merchant Accounts
Why is it that even though you can be making millions, processing companies call the industry “High Risk”?? We prefer the term “Special Needs” – and we understand that business model – and many others. Most importantly, we know how profitable that can be and we won’t penalize you for it.
Easy To Use and Understand
Credit card processing online doesn’t have to be difficult. The Easy Pay Direct Gateway has an easy to use, secure Virtual Terminal built in. Simply Logon from any computer and enter the amount you want to run as well as your client’s credit card or checking account information – then click “process”. You’ve done the hard work by finding a client. We’ll make getting paid easy.
Feature Packed
If you don’t know by now, we’re in the business of offering a lot, while keeping the system super simple. Easy Pay Direct has a virtual terminal that will allow you to process credit cards, debit cards and ACH transactions. The virtual terminal does everything a physical credit card machine will do and much more. With the click of a mouse you can set up recurring billing, real time transaction information, customizable reports, create email invoices and allow your clients to pay you without even talking to them. Clients that try Easy Pay Direct never want to process credit cards with anything else.
