Huntington National Bank

Merchant Product Manager - Sr

Huntington National Bank  •  $93k - $189k/yr  •  Hagerstown, MD (Remote)  •  4 days ago
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Job Description

The Product Manager is responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. They serve as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Product Managers are empowered decision-makers who identify customer needs, define desired business outcomes, and lead cross-functional teams in delivering solutions that create measurable value.

Product Managers partner closely with stakeholders across Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Sales to ensure product investments align with organizational priorities and customer expectations.

Detailed Responsibilities

Strategic Vision & Leadership

  • Define and maintain the product vision, strategy, and long-term roadmap.

  • Align product objectives with business goals, enterprise initiatives, and customer needs.

  • Establish product objectives, key results, and success metrics.

  • Advocate for customer-centric decision making throughout the product lifecycle.

Product Discovery & Market Analysis

  • Identify customer needs, pain points, and opportunities through research, feedback, and market analysis.

  • Monitor industry trends, competitive offerings, emerging technologies, and regulatory developments.

  • Validate business problems and solution opportunities through data and stakeholder engagement.

Roadmap & Prioritization

  • Own and maintain the product roadmap.

  • Prioritize initiatives, features, enhancements, and technical investments based on customer value and business impact.

  • Facilitate trade-off discussions across stakeholders and delivery teams.

  • Balance short-term business needs with long-term strategic objectives.

Product Development & Delivery Oversight

  • Collaborate with Product Owners, Architects, Technology teams, and Delivery Leaders to define product capabilities and outcomes.

  • Ensure product requirements, success criteria, and expected business benefits are clearly defined.

  • Participate in planning, testing, implementation, and release activities.

  • Support teams in removing barriers and making informed product decisions.

Stakeholder Management

  • Serve as the primary business representative for the product.

  • Build alignment across business units and enterprise stakeholders.

  • Communicate roadmap updates, delivery progress, risks, and investment recommendations.

  • Facilitate decision-making and conflict resolution among stakeholders.

Product Performance & Optimization

  • Define and monitor product performance indicators and business outcomes.

  • Measure adoption, customer satisfaction, operational effectiveness, and financial results.

  • Identify opportunities for continuous improvement and optimization.

  • Utilize customer feedback and performance data to inform future investments.

Risk, Compliance & Governance

  • Ensure product capabilities align with applicable regulatory, legal, compliance, and risk requirements.

  • Partner with governance stakeholders throughout the product lifecycle.

  • Support required approval processes, controls, audits, and documentation activities.

  • Balance innovation with risk management and operational stability.

Relevant Skills

Key Technical Skills

  • Product Management & Product Development

  • Strategic Product Planning

  • Customer Experience & Design Thinking

  • Agile Methodologies & Delivery Practices

  • Business Operations

  • Data Analysis & Interpretation

  • Financial Acumen

  • Market Research & Competitive Analysis

  • Regulatory & Compliance Frameworks

  • Technology & Digital Product Literacy

  • Vendor & Partner Management

  • Change Management

Key Adaptive Skills

  • Strategic Thinking

  • Leadership & Influence

  • Stakeholder Management

  • Negotiation & Conflict Resolution

  • Communication & Presentation Skills

  • Decision Making

  • Collaboration

  • Problem Solving

  • Customer Focus

  • Continuous Learning & Adaptability

Decision Rights & Ownership

The Product Manager is accountable for:

  • Product vision and strategic direction.

  • Product roadmap development and maintenance.

  • Prioritization of product investments and enhancements.

  • Feature and capability sequencing.

  • Product business case development and value realization.

  • Customer experience outcomes.

  • Product performance measurement and reporting.

  • Stakeholder alignment and product communications.

  • Recommendations regarding future investments, enhancements, and product strategy.

The Product Manager is responsible for influencing but not directly owning:

  • Technology implementation decisions.

  • Delivery team execution activities.

  • Operational support procedures.

  • Enterprise funding and governance approvals.

  • Product Director Add-On (if you want a leadership-level version)

Basic Qualifications:

  • Bachelor’s Degree
  • Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
  • Minimum 3 years’ management experience.

Preferred Qualifications:

  • Kyriba experience / focus
  • PSPO III or CSP-PO and PAL1 or CAL1
  • Strong experience with retail or business financial services.
  • Experience building high performing teams.
  • Strong experience with user-centered design and usability.


Exempt Status: (Yes= not eligible for overtime pay) ( No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$93,000 - $189,000 Annual Salary

The compensation range represents the anticipatedlow and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Huntington National Bank

About Huntington National Bank

Welcome to Huntington.

Huntington Bancshares Incorporated is a $210 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle-market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates approximately 972 branches in 13 states, with certain businesses operating in extended geographies. Visit Huntington.com for more information.

We are committed to doing the right thing for our customers, colleagues, and communities. Our “Welcome” philosophy means they are at the center of everything we do.

Here’s how we look out for people:

• We aim to make banking easier for our customers. Our comprehensive suite of innovative banking tools and products is specifically designed to strengthen the financial health of those we serve.

• Our internal culture is built around making things great—rather than just good enough—and to be the best place our colleagues will ever work. We offer a flexible work environment with opportunities for growth, and we’ll provide all the resources needed to create a lasting and rewarding career path.

• Our $40 billion Community Plan, environmental sustainability strategy, and robust small-business lending program are just a few of the ways we are helping to improve the economic vitality of the areas where we live and work.

Explore Huntington Career opportunities at https://huntington-careers.com.

Huntington is an Equal Opportunity Employer.

The Huntington National Bank, Member FDIC. The logo mark and Huntington® are federally registered service marks of Huntington Bancshares Incorporated.

Huntington Social Media Community Guidelines & Terms: http://bit.ly/HuntingtonSocialMedia

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Columbus, Ohio
Year Founded
Unknown
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