Job Description

At Qashier, Merchant Operations sits at the point where our product meets the real world.

As a Merchant Operations Executive, you’ll be on the ground helping SME merchants get up and running with Qashier’s POS and payment solutions — from installation and onboarding to training, troubleshooting, and ongoing support.

This is not a desk-based customer service role. You’ll be working directly with merchants, solving problems in real time, handling hardware, and making sure every merchant you support can confidently use Qashier to run their business.

We’re looking for someone who is hands-on, resourceful, dependable, and comfortable owning problems through to resolution.

What You’ll Own

Merchant Onboarding & Training

• Own on-site onboarding for new SME merchants, ensuring every setup is completed accurately and professionally.
• Install and configure Qashier POS systems, payment terminals, and related hardware.
• Train merchants on core product features and daily workflows so they can confidently operate the system independently.
• Spot recurring merchant pain points and surface them to senior team members for further investigation.
• Build trust with merchants through clear communication, responsiveness, and reliable follow-through.

Frontline Technical Support

• Be the first person merchants rely on when something isn’t working.
• Diagnose and resolve common hardware, software, POS, terminal, and peripheral issues.
• Know when to solve independently and when to escalate to L2 or the appropriate internal team.
• Document issues, resolutions, and follow-up actions clearly so nothing falls through the cracks.
• Stay calm and solution-oriented when troubleshooting issues on-site.

Hardware & Field Operations

• Coordinate device delivery, installation, replacement, and collection.
• Maintain accurate accountability for assigned devices and hardware.
• Handle equipment setup and light physical work as part of field deployments.
• Follow inventory, logistics, and asset-management processes with a high level of discipline.

What We’re Looking For

You’ll likely have:

• 1–3 years of experience in operations, customer-facing support, field service, technical support, or a similar hands-on role.
• Experience working directly with customers or merchants in a fast-moving environment.
• Confidence learning and troubleshooting hardware and software.
• Strong communication skills and the ability to explain technical concepts simply.
• Good judgment — you know when to troubleshoot, when to escalate, and when to ask for help.
• Strong attention to detail and a habit of following through on commitments.
• A customer-first mindset without losing operational discipline.
• Comfort working independently in the field and travelling to merchant locations.
• Willingness to handle hardware and perform light physical work when required.
• English proficiency is required. Mandarin proficiency is a strong advantage in Singapore and Malaysia.

You’ll Thrive Here If You…

• Prefer solving problems over passing them on.
• Take ownership even when nobody is watching.
• Can deal with different personalities and stay professional under pressure.
• Learn new systems quickly and aren’t afraid to get hands-on.
• Notice small operational issues before they become bigger problems.
• Care about giving merchants a smooth, reliable experience.
• Enjoy being out in the field rather than sitting behind a desk all day.

Why This Role Matters

For many merchants, you’ll be one of the first Qashier people they meet.

A great installation or onboarding experience can determine how confidently a merchant adopts our products from day one. Your job is to make that experience fast, clear, reliable, and genuinely useful — while feeding what you learn from the field back into the wider Qashier team.

About Qashier

Qashier is a Southeast Asian FinTech company transforming the way businesses manage payments, point-of-sale operations, loyalty, and commerce.

Our integrated platform enables merchants to manage in-store and digital transactions, streamline business operations, and deliver better customer experiences through a connected payments and commerce ecosystem.

As Qashier continues to scale across Southeast Asia, we are expanding our focus beyond SMEs into larger multi-location merchants, enterprise brands, and businesses with increasingly complex commerce and payment requirements.

If you know how to create enterprise opportunities, navigate complex organisations, and turn difficult deals into commercial wins, we'd like to hear from you.

Click Apply or reach out to micah.bulatao@qashier.com to start the conversation.