Unison Group

Merchant Operations Executive

Unison Group  •  Kuala Lumpur, MY (Onsite)  •  4 days ago
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Job Description

About us:

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.

What will you be doing?

  • Support and complete merchant onboarding by conducting KYC processes within SLA targets.
  • Ensures payment methods are set up for merchants through backend systems.
  • Ensures accurate data entry handling and collection of documentations from merchants.
  • Ensure processes are compliant and consistent with SOPs.
  • Escalate issues or delays to relevant stakeholders.
  • Coordinate with merchants to conduct verification processes via phone or email.
  • Keep internal trackers and instinctly followup on all pending cases.

Requirements

  • Strong communication skills in English (additional languages are a bonus).
  • 1-2 years experience in operations, particularly in onboarding and KYC procedures.
  • Ability to manage multiple tasks in a growing fast-paced environment.
  • Comfortable in communicating with merchants and provide guidance for verifications.
  • Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.

Benefits

💼 Perks of Joining Us

  • 📱 Stay Powered Up: Company mobile phone provided
  • 📈 Flexi Benefit Allowances
  • 🎁 Birthday gift
  • 🏥 Medical Insurance
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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