Job Description

• Support the recruitment and onboarding process of key merchants. Reach out to  merchants via email and phone based on provided leads, assist Account Managers in  communicating TTS onboarding requirements, follow up on onboarding progress, and  help resolve workflow bottlenecks.
• Follow up on key merchant Governance and Experience (GNE) matters: collect and  clarify GNE issues faced by key merchants, coordinate with the GNE team and  Account Managers to identify root causes, define solutions, support merchants in  preparing appeal materials, and draft corrective action reports.
• Assist in key merchant strategic projects: collaborate with cross-functional teams  including Merchant, Product, Marketing, and Content teams to gather and consolidate  project requirements. For complex tasks, support Account Managers in execution; for  routine tasks, independently handle items based on data, such as priority SKU  submissions and key merchant reporting under platform rules. -
• Summarize and consolidate process, product, and data issues identified during key  merchant onboarding, GNE, and project follow-ups, and work with relevant teams to  drive continuous improvements.

• 1+ year of experience in internet/e-commerce, retail, merchant/product/content  operations, project management, or governance and experience-related roles.
• Bachelor’s degree or above.
• Basic data analysis skills; proficient in system tools, SQL-based integrated data tools  (no coding required), and Excel.
• Strong internal communication and collaboration skills; capable of handling cross  functional communication with PM, operations, and business teams.
• Proactive  attitude and strong project management skills; able to manage multiple  tasks in a fast-paced environment.
• English can be used as a working language