Job Description

Key Responsibilities

Merchant Lifecycle Management

• Execute end-to-end merchant onboarding across all relevant business systems.
• Process merchant information updates and decommissioning requests in accordance with internal protocols.
• Ensure all merchant data is accurately captured and maintained.

Operational Support

• Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).
• Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.
• Conduct checklist-based verification for financial data accuracy.

Issue Resolution & Collaboration

• Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
• Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.

Reporting & Collaboration

• Direct reporting line to the Service Operations Manager – Malaysia
• Cross-functional collaboration with Implementation and Customer Care teams.

Candidate Profile

Education & Experience

• To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage
• Bachelor’s degree in business administration, Management, Accounting, or a related field.
• Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.

Technical & Professional Skills

• High level of accuracy in data entry and information management.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Analytical mindset with sound problem-solving capabilities.
• Professional demeanor with the ability to build and maintain effective working relationships.