Job Description

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We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.

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<title>About us</title>
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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
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<title>About the role</title>
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The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

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<title>Main tasks and responsibilities:</title>

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• <point>Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.</point>
• <point>Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.</point>
• <point>Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.</point>
• <point>Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.</point>
• <point>Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.</point>
• <point>Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.</point>

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<gh-requirements>

<title>About you:</title>

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• <point>You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.</point>
• <point>You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.</point>
• <point>You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.</point>
• <point>You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.</point>
• <point>You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.</point>
• <point>You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>
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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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