The Merchant Care Specialist is responsible for delivering exceptional support to merchant partners and customers throughout the consumer application process. This role requires a customer-focused professional who thrives in a fast-paced environment and is committed to providing accurate, timely, and effective service. The ideal candidate is solution-oriented, detail-focused, and dedicated to maintaining compliance with company policies, procedures, and applicable regulations while delivering a world-class customer experience.
We are seeking a motivated and service-oriented professional who enjoys helping customers, solving problems, and building positive relationships. Successful candidates will be adaptable, dependable, and committed to delivering a best-in-class experience for both merchants and customers.
FirstCash is the leading international operator of pawn stores with more than 2,800 retail pawn and consumer lending locations in 25 U.S. states and the District of Columbia and in Latin America, which includes all the states in Mexico and the countries of Guatemala, El Salvador and Colombia.
The Company employs approximately 18,000 people between the U.S. and Latin America. FirstCash focuses on serving cash and credit constrained consumers primarily through its retail pawn locations, which buy and sell a wide variety of jewelry, consumer electronics, tools, household appliances, sporting goods, musical instruments and other merchandise, and make small consumer pawn loans secured by pledged personal property. FirstCash is a component company in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®.
