Job Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will Be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will Be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

The Merchant Assistant, General Merchandise is responsible for supporting the successful general merchandise business operations, including product data management and administration supporting effective communication of product and seasonal intent. Product data management includes the timely collection, enrichment and deployment of product data, as well as ensuring the accuracy and quality of product data that meets Indigo’s standards and the needs of both external and internal customers. Additionally, this role assists assigned categories with administrative tasks, while supporting go-to-market preparation, sample management, vendor communications, and ad-hoc business analysis reports.

KEY PERFORMANCE METRICS

• Timely and accurate article set up
• Product data content accuracy and quality.
• Online Product: time to site
• Business partner satisfaction

KEY ACCOUNTABILITIES

Functional

• Ensure data integrity and accuracy of general merchandise product data for all assigned SKUs (i.e. item creation, price management, product attributes)
• Drive end-to-end digital process by communicating and collaborating with internal and external partners to acquire specified data, images/photography and copy
• Complete article set up and enrichment all assigned SKUs, for retail product management and online selling
• Work with suppliers and internal partners to enrich Indigo product data for online selling.
• Complete edits and revisions to product data during product lifecycle, including de-listing and timely off-boarding
• Support Category management teams with product sample management, weekly business reporting and ad-hoc category needs
• Prepare weekly sales review, vendor performance, store sales and ad-hoc reporting, market research and other miscellaneous projects as needed
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Role model Indigo’s guiding principles and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

KEY RELATIONSHIPS

Internal:

• Merchants
• Supply Chain
• Retail
• Online
• Creative
• Master Data

External:

• Vendors

Qualifications

Work Experience / Education / Certifications

• Bachelor’s degree or college diploma in Business, commerce or related field
• 1-2 years’ experience in a retail environment preferred

Competencies / Skills / Attributes

• High degree of proficiency in MS Office Suite (Excel), Outlook & Internet applications
• Highly attentive to detail & accuracy in data entry
• Comfortable with large lists of data/spreadsheets, and sometimes repetitive tasks
• Proven ability to build productive business relationships with both internal and external partners
• Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
• Effective communication skills
• A natural problem solver who is analytical and creative

Other

• Bilingualism in English/French would be an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.