The Samples Division plays a critical role in bringing Shaw products to life for our customers. Our team supports the development, creation, and delivery of product samples that help customers discover, evaluate, and select Shaw solutions. Because we support products across multiple Shaw brands and business units, this role offers unique exposure to a variety of cross-functional teams including Merchandising, Product Management, Manufacturing, Research & Development, Marketing, and Customer Service.

If you enjoy working in a collaborative, fast-paced environment where organization, accuracy, and problem-solving are valued, this is an excellent opportunity to make a direct impact on how Shaw products reach the marketplace.

Key Responsibilities

• Create and maintain sample specifications in partnership with Merchandising, Product Development, Research & Development, and other business teams.
• Ensure sample specifications accurately reflect product specifications, quality requirements, and brand standards.
• Create and maintain labels, boards, box SKUs, components, and bill of material (BOM) information within system applications.
• Set up and manage sample-only inventory and selling styles for displays, graphics, and promotional materials.
• Maintain sample databases and documentation to ensure information is accurate, accessible, and up to date.
• Serve as a primary point of contact for questions related to sample specifications.
• Investigate specification issues, identify root causes, and implement corrections or recommendations.
• Coordinate across departments to resolve discrepancies and ensure successful sample execution.
• Track project status and communicate progress to business partners.
• Provide training and support on sample specification processes and tools.
• Identify opportunities to improve processes, documentation, and overall efficiency within the samples organization.
• Support adoption of new technologies and tools that enhance sample management capabilities.

Required Qualifications

• High School Diploma/GED or minimum of two years of experience in a customer service, administrative support, product support, merchandising, or sample-related environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to work effectively across multiple teams and functions.

Preferred Qualifications

• Experience supporting product samples, merchandising, product development, or specification management.
• Experience working with inventory, SKU creation, product databases, or bill of materials (BOMs).
• Experience in a manufacturing, flooring, consumer products, or related industry.

Competencies

• Apply Work Standards
• Adapt & Change
• Initiate Action
• Collaborate

Work Environment

• This position operates in a hybrid office environment and requires regular interaction with internal business partners across multiple functions.

Hybrid/Remote Requirements

• Reliable high-speed internet connection for remote work.
• Dedicated workspace that supports productivity and professionalism.
• Flexibility to participate in onsite meetings and business activities as needed.
• Ability to work additional hours or adjusted schedules when business needs require.