Job Description

The Merchandising Operations Associate is responsible for setting up and maintaining products sold through the 1-800-Flowers family of brands. Accuracy in this process is critical, as it directly impacts how products are presented and sold to customers. This role includes responding to and actioning all emails in a timely manner related to daily business operations, as well as communicating any changes to management, SOPs, or other established processes.

Key Responsibilities

• Understand and execute product setup and maintenance functions
• Partner with Product Development and Merchandising teams to implement and verify product updates, including:
• Retail pricing
• Product names
• Ship dates and methods
• Bill of Materials (BOM)
• Product recipes
• Collaborate with Inventory and Planning teams to execute and verify:
• Vendor, product, and component shutoffs
• Order moves and rejects
• Work with the Vendor Relations team to adjust vendor cutoff times or process shutoff requests
• Communicate product changes and stock issues across the organization (pricing, shipping, naming, out-of-stock updates, etc.)
• Balance daily responsibilities with time-sensitive and urgent requests, including:
• Product and component code setup in Oracle
• Assignment of new vendors to active products
• Ensure work is completed efficiently, accurately, and within established timelines
• Manage time effectively while handling multiple priorities
• Meet departmental goals for completion time and validation accuracy
• Participate in departmental quality assurance processes
• Coordinate data from multiple sources and verify data integrity

Qualifications

• Dependable with a strong work ethic and a positive, can-do attitude
• Collaborative mindset with the ability to work effectively in a team environment
• Strong problem-solving skills with attention to detail and ability to multitask
• Proven ability to anticipate and prevent issues in fast-paced, deadline-driven environments
• High sense of urgency and ability to manage multiple priorities simultaneously
• Strong communication, organizational, and interpersonal skills
• Proficient in Microsoft Office (Word, Outlook, Excel), with advanced Excel skills preferred
• Ability to work independently with guidance from a supervisor
• Willingness to work off-hours and weekends as business needs require
• Associate degree required; Bachelor’s degree preferred
• Typing speed of at least 30 words per minute with 100% accuracy

The expected hourly pay range for this position is $23.00 to $25.00 per hour Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.