Job Description

The Merchandiser Assistant Manager has primary responsibility to ensure the MA team is performing tasks effectively, forecasting workflow needs/resources, and ensuring business reports are accurate. In addition, the MA Manager will provide organizational expertise in developing, facilitating, and supervising training programs to enhance the effectiveness of our MA team members and increase consistency in transaction processing. This role will identify training and development needs, helping MA team members develop skills and knowledge and provide oversight and direction of the team’s workflow management. The MA Manager will also be expected to work in close partnership with the Finance team, Business Unit team and other MA Managers in managing workflow for the MA group, participating in recruiting processes and providing input on employee performance and annual achievement goals/objectives. The MA Manager will act as a subject matter expert to coach and train MA team members on proper control procedures including accounts payable, accounts receivable, control report review and all company policies and procedures. The MA Manager is required to report all perceived control policy or procedure concerns to Finance.

Job Responsibilities

Team Development and Workflow Management

• Identify training gaps and development needs, develop training content, and implement programs that support timely, accurate, and consistent transaction processing.
• Cross-train MA team members to cover one another’s responsibilities and build skills for advancement.
• Oversee workflow and delegate responsibilities to support efficient processing. Coach MA leads, where applicable, on assigning tasks and ensuring documents are completed accurately and on time.
• Organize team meetings and provide input on staffing needs.

Operational Accuracy and Business Support

• Ensure MA duties are completed efficiently and within expected time frames. Work with trade unit managers to meet role expectations, troubleshoot errors, and improve processes.
• Serve as a subject matter expert and backup for new contract entry, sales, and delivery transactions, with system expertise from pre-advice through final settlement.
• Provide accurate, timely logistics and billing reports, and maintain organized records of invoices, contracts, reports, and payment receipts.
• Understand how the business unit generates revenue and recommend ways to improve administrative efficiency, reduce risk, and eliminate duplicate processes.

Customer Service

• Ensure customers’ experiences with Scoular accounting meet or exceed expectations, and identify opportunities to improve service.
• Resolve customer issues escalated by MAs and merchandisers, including complex, high-value, time-sensitive issues and those involving multiple business units.
• Coach and train MA team members to strengthen customer service skills.

Qualifications

• 2+ years of college experience, high school diploma or GED
• 3+ years of industry experience. Knowledge of buying/selling of commodities
• Customer service orientation
• Ability to organize and prioritize tasks
• Ability to solve complex problems in a timely manner
• Effective, clear, concise communication skills
• Strong math and analytical skills
• Advanced PC expertise, including the MS Office Suite applications; this will include familiarity with standard databases, system maintenance and operation
• Ability to work in a team environment or independently as needed
• Ability to effectively lead people to achieve business goals

Preferred

• Bachelor’s degree in business related area
• 3+ years supervising experience preferred​

Our Company

Scoular has been leading the way in safe, reliable, and innovative supply chain solutions for over 130 years. Our business is feed and food, transportation and logistics, and our people are our passion. In everything we do, we put relationships first and always leave room for what's possible. We are a $7.3 billion company filled with problem solvers and compassionate leaders committed to revolutionizing the future of agriculture. With 1250+ employees and over 100 offices and facilities across North America and Asia, you can count on Scoular people. We are committed to building a culture of real inclusion for all employees. We support customers and communities around the globe and believe our workforce should reflect that diversity. Scoular Employee Resource Groups (ERGs) connect, support, and empower our people. Learn more about diversity and inclusion commitments here.

Our Benefits

• We offer competitive health plans that begin on the employee's first day -- there's no waiting period so you can be your best from the very beginning
• On top of your competitive base pay, you'll have an incentive opportunity, 401k safe harbor and additional company match
• Your hard work and dedication deserve a break. In addition to our 12 paid holidays, you'll receive vacation, sick and wellbeing time off
• We give you the opportunity to revolutionize your community. With 8 hours of paid volunteer time every year. We encourage team members to give back and make a social impact
• This position is eligible for annual incentive opportunities based on business and individual performance.