Job Summary:
The Merchandiser is responsible for ensuring that products sold by the Company maintain optimum visibility wherever they are promoted or sold, are correctly priced and are in good condition, with the overall aim of maximizing sales. The Merchandiser reports directly to the Merchandising Supervisor.
Core Duties:
1. Ensure that the client's products are well represented according to the merchandising plan relevant to assigned stores.
2. Ensure that all products delivered to the store are represented on the shelves.
3. Ensure that all products are displayed according to guidelines provided by the client in terms of space allocation, pricing, facings, height, depth, visibility and accessibility.
4. Observe all health and safety guidelines, ensuring that all products are properly placed and balanced, and stacked such that products are not likely to fall when being removed.
5. Rotate all products to ensure a system of first in, first out.
6. Dust and clean all shelves before stacking products.
7. List any products that are missing from the stock list and communicate this daily to the supervisor.
8. Ensure that any spills are cleaned up immediately and pose no danger to customers, store staff or yourself.
9. Ensure that your trolley and products do not impede customers' movement in the lane, and block access to products.
10. Ensure all empty cases are cleared from the lane continuously.
11. Follow the rules and procedures as laid out by the management of the store to which you are assigned.
12. Develop and maintain a respectful and professional relationship with store management and other personnel at all times.
13. Treat customers with respect and provide excellent service to all customers who you interact with whilst performing your duties.
14. Any duties and responsibilities assigned to you by the company from time to time.
General Duties:
• Maintains a smart appearance at all times and interacts with all customers in a professional and courteous manner.
• Completes activity logs and submits such in an accurate and timely manner, ensuring that the customers’ signatures have been obtained.
• Acquires and maintains in-depth knowledge of products being merchandised.
• Assists with in-store promotions as required.
• Attends Merchandisers’ meetings as required or as advised by the Merchandising Coordinator.
• Ensures that all necessary merchandising tools and promotional material, including but not limited to up-to-date price lists, approved product lists and plan-ograms are always on hand, accurate and in proper working condition, and collects replacements as necessary.
• Adheres to all company policies and procedures, inclusive of but not limited to the Company’s policy on health and safety, quality and standard operating procedures.
• Undertakes other duties which may arise or may be delegated to support the objectives of the organisation.
Qualifications & Experience
• A minimum of two (2) GCE/CXC O’Levels passes in English and Mathematics.
• At least one (1) year experience in the Merchandising industry or a similar capacity would be an asset. (Sales, Customer Service, etc.)
Knowledge/Skills/Abilities:
• Excellent interpersonal and communication skills.
• Excellent organizational and planning skills.
• Influential and persuasive demeanour.
• Good negotiating skills.
• Ability to work with little supervision.
• Detail-oriented.
• Ability to think creatively.
• Decision-making skills.
• Punctual
• Ability to work in a fast-paced environment
• Participates in stock count exercises when required.
