Job Description

This position exists to provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Assists in the training and development of all new hires or hosts new to those locations
• Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensures all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
• Accommodates to changes in work assignments and locations
• Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Follows all Merchandise Operational Policies and Procedures effectively
• Ensures they are up to date on all company and divisional communications through communication boards and binders
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protects the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties.

Education and Experience Required

• Understand basic calculator and cash register/POS system
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Prior sales experience preferred
• Must be 16 years of age or older
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced environment
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
• Ability to use color and depth perception in order to arrange displays and to locate merchandise
• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors. This position also requires the ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.