NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

MERCHANDISE SUPPORT TECHNICIAN

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)  •  United States (Onsite)  •  4 days ago
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Job Description

MERCHANDISE SUPPORT TECHNICIAN

Job Number:

260002Q5

Primary Location

United States-Virginia-Virginia Beach

Organization

NEXCOMHQ

Assists the management of day-to-day functionality of the Corporate Planning and Projecting System.

Duties and Responsibilities:

  • Communicates planning objectives strategies and timelines and provides support to end users.
  • Ensures that Purchase Orders and customer orders are maintained and completed as appropriate for sales and profitability standards- minimize shrink
  • Assists in monitoring and responding to email inquiries for support from various teams regarding BOPIP DROP SHIP Marketplace fulfillment
  • Coordinates data and provides reports for weekly monthly and quarterly meetings with Senior Management to analyze review and highlight opportunities or failures in the process.
  • Assists the Manager of Fulfillment Operations with collecting reports and reviewing current business trends to highlight potential risks and opportunities.
  • Analyzes past sales and order completion rates with current online trends to anticipate future trends and identify problems
  • Assist in onboarding new vendors for Drop Ship and training buyers as needed to understand and launch new vendors and assortment changes
  • Assists in the collection of data for updates on the BOPIP program and communicates with stores to provide support and data as required.

  • Compiles financial data and ensures reports and documentation are error-free and distributed to appropriate personnel and posted on the intranet.
  • Assists with maintaining Active Community Profiles for suppliers and supports EDI Business Team in the completion and renewal of E-commerce Trading Partner Agreements.
  • Facilitates recurring dialogue with Vendor Buyer e-commerce team and EDI Business Team to track onboarding progress through all phases of Drop Ship onboarding leading to go-live.
  • Runs and disseminates pre-scheduled Merchandise reports as required.
  • Assists in the creation of training documentation.
  • Engages with the vendors and merchant teams on return policies and procedures and partners with the White Glove Team to ensure a premier customer experience.
  • Monitors customer return rates and defective damage issues and alerts the merchant teams of vendor carrier performance deficiencies and corrective action required. Performs other duties as assigned

GENERAL EXPERIENCE: 3 years of experience which was gained in administrative professional analytical technical or other responsible work which enabled the applicant to gain knowledge of retail merchandising and procurement practices skill in dealing with others in person-to-person work relationships ability to exercise mature judgments.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of general experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE:1 year of progressively responsible experience which provided experience in a wide variety of analytical and evaluative reports procurements practices methods and procedures within the Navy Exchange System for a retail merchandise department or a comparable private sector organization experience in spreadsheet and word processing applications i.e. Excel MS Word .

Schedule

Full-Time (35 + hours)

Unposting Date

Aug 24, 2026, 3:59:00 AM
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

About NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.

About Our Business Lines:

NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.

As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.

Endless Opportunity:

While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.

We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Virginia Beach , VA
Year Founded
1946
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