Job Description

Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.

Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.

Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a full-time supervisor position located in the Merchandise Department working variable and flexible days with working hours to include days, evenings, weekends, holidays, and overtime as needed. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is a promotional opportunity and is an internal/external recruitment.

RESPONSIBILITIES: Under the supervision of the Retail Operations Director, assist in training of merchandise leads, merchandise associates; assist in ordering of merchandise; record tardiness, absences, and scheduled time off; conduct performance appraisals; counsel employees including disciplinary action as appropriate; collect damaged merchandise and record amounts; escort associates to shops; perform shift changes; establish work schedules; resolve employee and guest complaints; prepare employee time for personnel; conduct the opening and closing of the merchandise shops; other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Ability to cope with a heavy workload; excellent communication and interpersonal skills both in person and on the telephone are essential; ability to prioritize and work with minimum supervision; excellent attention to detail; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to handle money as required; must have demonstrated supervisory experience; a merchandise background with knowledge of merchandising mathematics; mark ups, pricing are required; knowledge of computerized cash registers.
PHYSICAL REQUIREMENTS: Ability to stand and sit for long periods of time; ability to lift boxes weighing up to twenty-five (25) pounds; ability to stoop and reach; ability to climb stairs.
SPECIAL CONDITIONS: Work in a non-smoking area; uniform is required.
APPLICATION PROCESS: Please complete an application online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.