Job Description

Merchandise Manager – Device Repair & Accessories

The Merchandise Manager is responsible for driving financial performance, assortment strategy, and competitive positioning for assigned product categories across in-store and digital channels, with a primary focus on the core phone screen repair business and the expansion of phone and laptop assortments This role supports the development and execution of category strategies, pricing models, vendor partnerships, and new product introductions while collaborating cross-functionally to optimize DR, improve execution, and enhance the customer and franchisee experience.

This position plays a critical role in ensuring Batteries Plus remains a trusted destination for device repair and related products by aligning merchandising decisions with market trends, operational realities, and customer needs.

What You'll Do

• Develop and execute category strategies for phone screen repair, phone accessories, and laptop-related assortments that support financial targets, growth initiatives, and customer experience goals

• Own assortment planning for assigned categories, including expansion of phone and laptop offerings, SKU rationalization, and product lifecycle management

• Analyze category performance using key metrics such as sales, margin, inventory turns, GMROI, and DR-related indicators to drive continuous improvement

• Partner cross-functionally to optimize DR, addressing product quality, vendor performance, repair success rates, and return drivers

• Conduct market, customer, and competitive analysis to identify trends, innovation opportunities, and gaps within the device repair and accessory space

• Support pricing, promotional, and forecasting strategies in collaboration with Demand Planning, Marketing, and Sales teams

• Collaborate closely with Sourcing to manage vendor relationships, negotiations, cost structures, and product quality standards

• Ensure accuracy and consistency of product information, repair compatibility, and merchandising execution across in-store and digital channels

• Partner with Store Operations, Training, E-Commerce, and Marketing to ensure new products, repairs, and initiatives are executed effectively at the store level

What We're Looking For

• Bachelor's degree in Business Administration, Merchandising, Marketing, or a related field

• Minimum of 3 years of experience in merchandising, category management, product management, or retail planning

• Experience supporting technical, repair-based, or device-related product categories is strongly preferred

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights

• Proficiency in Microsoft Office and/or Google Workspace; advanced Excel or Google Sheets skills preferred

• Experience with data visualization or BI tools (e.g., Looker) is a plus

• Strong communication and collaboration skills across multiple cross-functional teams

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Why Batteries Plus

Join a company that powers people's lives every day. At Batteries Plus, you'll be part of a collaborative, fast-paced team that supports franchise partners nationwide. We offer competitive pay, comprehensive benefits, and opportunities to grow while working on impactful categories at the core of our business.

Apply Today

Bring your merchandising expertise, analytical mindset, and passion for driving results to Batteries Plus. Help shape the future of our phone screen repair and device accessory business while delivering value to customers and franchise partners.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.