Job Description

Who are we hiring?

The Merch Supervisor ensures an exceptional guest experience throughout the levels of the MSG Sphere by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Accountable for daily supervision and leadership of front-line colleagues in merch outlets such as concessions, suites, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe and aesthetically pleasing environment.
• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
• Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
• Collaborates with all colleagues in multiple departments.
• Ensures that front line colleagues are compliant with Company policies and local/state regulations.
• Assesses, evaluates and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
• Proactively identifies and recommends solutions to departmental challenges.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Supervision of Merchandise Workers

What do you need to succeed?

• Minimum of 2-3 years of Food & Beverage supervisory experience
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; adheres to TEAM training guidelines.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

Ideally, you’ll also have:

• Experience in Point of Sale (POS), purchasing and inventory systems.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• May have outdoor and UV exposure

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