International Autos Group

Mercedes Benz Service Advisor

International Autos Group  •  Milwaukee, WI (Onsite)  •  3 hours ago
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Job Description

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Join the Milwaukee Division as a Mercedes Benz Service Advisor, where you will play a key role in delivering exceptional automotive service experiences to our valued customers. In this position, you will serve as the primary point of contact between customers and our service team, ensuring a smooth and satisfying service process while upholding the prestigious Mercedes Benz brand standards.

Responsibilities

  • Greet customers promptly and professionally, providing an engaging and attentive service experience.
  • Assess customers’ vehicle service needs and communicate recommended services clearly and effectively.
  • Schedule service appointments and coordinate with technicians to ensure timely and efficient vehicle maintenance and repairs.
  • Maintain accurate records of services performed, parts used, and customer interactions.
  • Handle customer inquiries, concerns, and follow-ups to ensure complete satisfaction.
  • Collaborate with the parts department and other internal teams to facilitate seamless service operations.
  • Stay updated on Mercedes Benz products, services, and warranty policies to provide accurate information.

Requirements

  • Previous experience in automotive service advising or a related customer service role is preferred.
  • Strong communication and interpersonal skills with a customer-focused attitude.
  • Ability to explain technical information clearly to customers with varying levels of automotive knowledge.
  • Excellent organizational and time-management abilities.
  • Familiarity with automotive diagnostic tools and software is a plus.
  • Must be based in or willing to commute to Milwaukee, WI.

Benefits

  • Competitive compensation package.
  • Opportunities for professional growth and training with Mercedes Benz.
  • Comprehensive health and wellness benefits.
  • Employee discounts on vehicles, parts, and services.
  • Supportive and team-oriented work environment.

About the Company

Milwaukee Division is a respected dealership committed to delivering outstanding customer experiences and quality automotive services. As an authorized Mercedes Benz retailer, we pride ourselves on our professionalism, expertise, and dedication to maintaining the luxury brand’s reputation. Join our team and be part of a company that values integrity, innovation, and excellence.

International Autos Group

About International Autos Group

THREE GENERATIONS STRONG!

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and soon to be in Minnesota.

The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry.

International Autos features the best of the world’s import and domestic manufacturers including: Mercedes-Benz, BMW, Audi, Mini, Fiat, Sprinter, Infiniti, Porsche, Maserati, Alfa Romeo, Volvo, Land Rover, Jaguar, Subaru, Honda, Toyota and Scion. Each location also boasts a large selection of pre-owned vehicles in all price ranges.

Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers’ expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.

Whether you are interested in purchasing a vehicle, or your current vehicle requires service or body work, the International Autos Group will do all they can to earn your business and leave you impressed. The Mauro family, and their dedicated team, looks forward to proving to you that once you become a customer, you will become a customer for life.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
West Allis, WI
Year Founded
1997
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