Job Description

MEP Dispatcher

Crete United — Indianapolis, IN.

M-F 7:00am-4:00PM

Compensation & Employment Status

The anticipated compensation for this position is up to $25.00 per hour, depending on relevant experience, qualifications, and overall fit for the position.

This position is being offered initially as a temporary, full-time assignment expected to last approximately six months. Based on business needs, job performance, attendance, and overall fit, the company may consider the individual for permanent employment following the temporary assignment. Permanent employment is not guaranteed and would be subject to the company's business needs and standard employment practices.

Position Summary:

Crete United is seeking an experienced Dispatcher to coordinate daily service activities for a team of approximately 10 commercial HVAC and plumbing technicians.

The Dispatcher will be responsible for efficiently scheduling and coordinating technicians, responding to changing customer and technician needs, prioritizing service calls, and maintaining accurate scheduling and job information. This position requires someone who understands the pace and demands of commercial MEP service operations and can effectively balance customer needs, technician availability, skill sets, location, and job priorities.

Key Responsibilities:

• Dispatch and coordinate up to 10 commercial HVAC and plumbing technicians on a daily basis.
• Schedule service calls, preventative maintenance, repairs, and follow-up work based on technician availability, skill set, location, and customer priority.
• Monitor technician schedules throughout the day and make adjustments as priorities change.
• Communicate effectively with technicians, customers, service leadership, and other internal team members.
• Coordinate emergency and time-sensitive service requests while maintaining an organized daily schedule.
• Track technician arrival times, job status, completion information, and schedule changes.
• Review open work orders and help ensure jobs are appropriately scheduled and followed through to completion.
• Communicate schedule changes and updates to technicians in a timely manner.
• Help maximize technician productivity and minimize unnecessary travel or scheduling gaps.
• Maintain accurate information within the company's dispatch/service management system.
• Assist with customer communication regarding appointment windows, technician availability, and schedule changes.
• Coordinate return trips, parts-related delays, follow-up service, and other scheduling requirements.
• Work closely with service managers and field personnel to identify scheduling conflicts and develop solutions.
• Maintain professionalism and excellent customer service while managing multiple priorities.
• Perform other dispatch, scheduling, and administrative duties as assigned.

Required Qualifications:

• Previous experience in MEP, HVAC, plumbing, mechanical, electrical, or commercial service dispatching.
• Demonstrated ability to coordinate multiple field technicians and service calls simultaneously.
• Strong computer skills and the ability to learn new software and technology quickly.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize competing demands and make sound scheduling decisions in a fast-paced environment.
• Ability to communicate professionally with customers, technicians, vendors, and internal leadership.
• Strong attention to detail and follow-through.
• Ability to remain calm and organized when schedules change or unexpected service issues arise.
• BuildOps experience is preferred but not required. Training may be provided to candidates with strong MEP dispatching experience.

What We're Looking For:

The successful candidate will be someone who:

• Understands how commercial MEP service operations work.
• Can effectively balance technician availability, geography, skill set, and customer urgency.
• Communicates clearly and consistently.
• Is comfortable working with multiple priorities at the same time.
• Takes ownership of the daily schedule and follows issues through to resolution.
• Is technologically proficient and comfortable learning new systems.
• Works well with both field technicians and office personnel.
• Provides professional and responsive customer service.

Benefits:

• Medical
• Dental
• vision
• 401K
• Great work culture!

Check this video out to learn more about Crete United Company

Build the future with Crete United!

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.