Job Description

Join us as a Mentor Officer and embark on a journey of empowerment! You'll play a pivotal role in providing guidance to apprentices and trainees.

Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services (AASS) providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

What awaits you

As our Mentor Officer you will provide mentoring, support and guidance to apprentices and trainees to complete their apprenticeship or traineeship, ensuring their success and fostering retention and completions.

Your key responsibilities include, but are not limited to:

• Meet with allocated apprentices and trainees to understand their barriers or issues
• Identify and assess risk factors to determine apprentices requiring support
• Create a Training Support Plan for each apprenticeship and update accordingly
• Liaise with other stakeholders, including employers and parents, to get their input on the Training Support Plan.
• Engage with apprentices/trainees and employers offering individualised support by maintaining contact via telephone, SMS, email, skype, or face to face (where necessary)
• Where required, host meetings or mediation with employers and apprentices to achieve positive outcomes where differences arise
• Build relationships and undertake activity with stakeholders such as schools, GTOs, RTOs, job search providers
• Maintain accurate and detailed In-training information and file notes
• Undertake a range of administrative duties associated with the position including reports and mentoring activity

Be part of our dynamic team at the Melbourne office, with the exciting opportunity to get out in the field, visiting employers and apprentices on-site across metropolitan and surrounding areas!

What you will bring

• Skilled in building and maintaining relationships with stakeholders
• Committed to client service and ethical conduct in accordance with the AA contractual requirements
• Proficient in negotiation, mediation, and problem-solving
• Understanding/knowledge of apprenticeships and traineeships
• Dedicated to community development and achieving employment outcomes
• Ability to work to and deliver on KPIs

Value-added experience

• Extensive experience in mentoring or coaching
• Proven ability to build positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
• Skilled in planning, developing, and managing mentoring programs
• Expertise in mediation, problem-solving, and providing proactive assistance, including referrals to specialist services
• Excellent communication and administration skills, with CRM and data entry experience, presentation, and report writing
• Proven track record in meeting targets, KPIs, and customer service standards
• Qualifications or progress toward youth/social work (e.g., Certificate IV in Community Services) are highly regarded
• Current driver's license or ability to travel

Why us?

• Full-time contract until mid 2027
• Tools of Trade: training, pool vehicle and laptop
• Flexible working arrangements
• Salary packaging available up to $15,900 per annum (save on tax)
• Health and wellbeing allowance
• Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
• Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia

Your Next Steps

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during the recruitment process.