Job Description

Mentor – AASS Program | Beenleigh Location | Full-Time Fixed Term Contract (with possible extension)

About Us

Five Bridges is a community-based organisation delivering participant-focused programs that support training, employment and positive outcomes across Queensland. We work in partnership with government, industry and community organisations to deliver high-quality, compliant and person-centred services.

About the Role

We are seeking an experienced and empathetic Mentor to engage with and support Australian Apprentices and Employers throughout the apprenticeship lifecycle.

This role focuses on early intervention, retention support and relationship management, working with apprentices and employers who may be experiencing challenges. The Mentor will provide guidance, practical support and referrals to improve apprenticeship outcomes and overall retention.

Your Responsibilities

Reporting to the Mentoring Manager, this role will be responsible for:

• Providing mentoring and support services to Australian Apprentices and Employers across key stages of the apprenticeship lifecycle
• Identifying and assessing risk factors to determine apprentices requiring additional or early intervention support
• Engaging with apprentices and employers via phone, email and virtual platforms to provide ongoing guidance and pastoral care
• Developing and maintaining Tailored Support Plans (TSPs) to address individual apprentice needs
• Supporting apprentices from at-risk cohorts, including those facing educational, social, cultural or personal barriers
• Liaising with employers, training organisations, government departments and external support services as required
• Providing conflict resolution support and intervention strategies to assist in navigating apprenticeship relationship challenges
• Referring apprentices to specialised services when complex needs are identified
• Contributing to continuous improvement and quality service delivery outcomes

About You

To be successful in this role, you will have experience and/or the ability to develop skills in:

• Supporting individuals within vocational, employment or training environments
• Engaging with diverse client groups and managing sensitive or complex conversations
• Assessing risk and responding with appropriate intervention and referral pathways
• Building strong relationships with employers and stakeholders
• Record keeping, case management and reporting within funded programs
• Managing competing priorities and maintaining outcomes-focused caseloads
• Have or be willing to obtain a Bluecard and recent Police Check
• You will also demonstrate strong interpersonal skills, empathy, professionalism, and the ability to work both independently and within a collaborative team.

Why Join Five Bridges?

✔ Be part of a purpose-driven organisation supporting apprenticeship success and workforce participation
✔ Supportive and collaborative team environment
✔ Meaningful work supporting retention and positive outcomes
✔ Access NFP salary packaging to increase your take-home pay