Job Description

Mentee Success & Engagement Executive

Remote Recruitment is seeking a highly motivated and empathetic Mentee Success & Engagement Executive on behalf of a leading UK-based property investment and wealth education business. This role is ideal for a customer-focused professional who thrives on building meaningful relationships, driving engagement, and supporting individuals in achieving their goals.

As a key member of the team, you will proactively engage with programme participants, provide ongoing support and accountability, identify opportunities for further engagement, and celebrate mentee successes. You will play a vital role in ensuring an exceptional customer experience while contributing to the growth and success of the business.

Key Responsibilities

Proactive Mentee Engagement

• Conduct regular outbound calls with assigned mentees to monitor progress and engagement.
• Provide encouragement, accountability, and guidance throughout the learning journey.
• Identify challenges or barriers impacting mentee success and recommend appropriate solutions.
• Direct mentees to relevant programme resources, events, and support materials.
• Maintain regular communication to ensure high levels of participation and satisfaction.

Relationship Management & Support

• Build strong, trusted relationships with mentees through consistent engagement.
• Serve as a primary point of contact for mentee enquiries and support.
• Collaborate with internal teams to ensure a seamless and positive customer experience.
• Foster a supportive and engaging community environment.

Success Story Development

• Identify mentees who have achieved significant milestones or success through the programme.
• Conduct interviews and gather testimonials, case studies, and success stories.
• Work closely with the marketing team to showcase participant achievements and programme impact.

Reporting & Administration

• Maintain accurate records of all interactions and activities within the CRM system.
• Track engagement, retention, and sales-related KPIs.
• Prepare regular reports on mentee progress, feedback, and performance metrics.
• Ensure all administrative tasks are completed accurately and efficiently.

Qualifications & Experience

• Proven experience in Customer Success, Account Management, Client Services, Sales, or a similar role.
• Experience within an education, coaching, mentoring, membership, or training environment is highly desirable.
• Excellent verbal communication skills with the ability to build rapport quickly.
• Strong active listening and relationship-building abilities.
• Demonstrated ability to influence and engage customers effectively.
• Experience working towards performance targets and KPIs.
• Proficiency with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar systems.
• Exceptional organisational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.
• Knowledge of property investment, wealth education, or financial coaching would be advantageous.
• Reliable laptop/computer and stable high-speed internet connection.

About Us

At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.

Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.