Job Description

About the Opportunity

• Employment Type: Permanent Part-Time, 3 days per week
• Roster: Wednesday and Friday plus one additional weekday by agreement, 8am to 4pm
• Pay: SCHADS Level 2 starting from $36.22 to $39.53 base per hour + generous Salary packaging up to $18,550 (pay less tax) + Super
• Location: Tuggerah, NSW

Make a difference for families and carers to feel supported, connected and empowered!

Join Uniting’s Family and Carer Mental Health Program, providing individual support, education, training and support groups to people caring for a loved one experiencing mental health challenges. Help carers build confidence, resilience and coping skills while connecting them with services and supportive community networks.

Role Overview

As a Mental Health Support Worker, you’ll provide individual support, advocacy, education and training to families and carers. You’ll also facilitate carer support groups and develop individual support plans that help carers achieve their goals.

Working within a recovery-oriented and person-centred approach, you’ll support carers to build resilience, strengthen coping skills and develop the confidence to support their loved ones.

• Provide one-to-one emotional support to carers, helping them develop coping strategies, manage stress and navigate services.
• Facilitate carer support groups, creating a safe and welcoming space where carers can connect and share experiences.
• Deliver education and training on mental health conditions, symptoms, communication skills and practical strategies for supporting a loved one.
• Manage referrals and an allocated caseload, working autonomously to provide tailored support.
• Promote the program across the community by building relationships with local services, attending community events and representing Uniting at information stalls.

About you

To be successful in this role, you’ll have:

• A minimum Certificate IV in Mental Health or Community Services or equivalent qualification.
• Students currently studying Social Work, Psychology or Counselling will also be considered.
• Understanding of experiences, needs and challenges of carers of people with mental illness
• Ability to facilitate support groups for families and carers.
• Understanding and application of the principles of Recovery Oriented Practice.
• Demonstrated ability to develop individual support plans with carers, with a focus on supporting the carer to reach their goals.
• Ability to work independently as well as cohesively within a team.
• Excellent communication skills both written and verbal
• A current unrestricted Australian driver’s licence.
• A paid NSW Working with Children Check

Desirable Criteria:

• Mental Health First Aid certificate or equivalent
• Current First Aid Certificate
• Experience providing individual advocacy for families and carers of people with a mental illness
• Completion of ASIST training and/or suicide prevention
• Experience with the National Disability Insurance Scheme (NDIS)
• Advanced knowledge of local community service networks.

To learn more about the role, click here to view the Mental Health Support Worker PD

How to Apply: Please click apply and upload a copy of your updated resume.

What we offer you

• Tax-free salary packaging entitlements of up to $18,550 per year (visit https://accesspay.com.au/ for more information).
• Generous referral bonus for successfully referring a friend who joins Uniting
• Fitness Passport – support for your wellbeing
• EAP- Free confidential wellbeing and counselling service for employees and their families
• 4 Me Days – extra paid leave each year (pro rata) to rest, recharge, and focus on what matters most
• 4 CPD Days per calendar year (pro-rata part-time employees)
• U Rewards – exclusive discounts from leading retailers

Click here to learn more about our great benefits: Benefits of working at Uniting

If you have any questions or would like to discuss this role further, please contact Talent Acquisition Specialist, Sarah via stabu@uniting.org

Employment with Uniting is subject to satisfactory background check, including National Police Check, paid Working with Children Check and reference checks.

Closing date: 11:55pm, 11 October 2026, Sunday

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve