Job Description

Job Profile

Under the supervision of the Health Program Manager, the Mental Health Supervisor is responsible for the coordination, technical oversight, and quality assurance of mental health and psychosocial support services delivered through RI-supported PHCCs, PSUs, and community-based activities. The role supervises and supports Case Managers and Clinical Psychologists and works closely with the Psychiatrist, MH Technical Advisor, PHCC staff, and community teams to ensure the timely identification, assessment, referral, treatment planning, and follow-up of mental health cases.

Key responsibilities

Capacity building tasks

• Build the capacity of PHCC staff, Case Managers, Clinical Psychologists, CHVs and PSU teams on safe identification, referral and management of MH cases in line with MoPH/NMHP guidance and mhGAP principles.

• Ensure training content is clear, practical and adapted to the audience, with emphasis on confidentiality, informed consent and safe communication.

• Provide regular technical supervision and mentoring to the Mental Health team to ensure quality, ethical and patient-centered services.

• Provide capacity-building sessions on PFA, active listening, basic counselling, safe referral, safeguarding, PSEA and SGBV/CP-sensitive approaches.

• Supervise Clinical Psychologists and Case Managers and guide assessment, case formulation, care planning, referral and follow-up.

• Develop and update a capacity-building plan based on supervision findings, PHCC/PSU needs and project priorities.

• Monitor service quality and propose improvements in line with Do No Harm, safeguarding and quality-of-care standards.

• Ensure harmonized implementation of RI’s mental health interventions across supported PHCCs, PSUs and field locations.

• Provide direct clinical support only when required and within scope, ensuring continuity of care and appropriate referral.

• Compile, review and analyze MH data, and report trends, gaps, risks and follow-up actions to the Health Program Manager.

• Provide clinical supervision to the MH team and support multidisciplinary case discussions.

• Ensure patient information is kept confidential, safely documented, and shared only on a need-to-know basis with consent.

• Ensure multidisciplinary team meetings and referral coordination meetings take place regularly and result in clear action points.

• Organize regular case discussions for complex and high-risk cases, including suicide risk, severe MH, SGBV/CP concerns, PWDs and other vulnerable cases.

Outreaching activities and networking

• Oversee outreach activities with Case Managers, Clinical Psychologists, CHVs and PSUs targeting IDPs, refugees and host communities in PHCC catchment areas.

• Build and maintain referral networks with MH, protection, SGBV/CP, disability and specialized service actors.

• Coordinate with NMHP/MoPH focal points, PHCCs and MH platforms to support collaboration, service mapping and RI visibility.

• Review referrals from PHCCs, PSUs, community teams and external actors, and ensure assignment and follow-up based on risk, consent and available services.

Reporting and Documentation

• Ensure timely and accurate reporting of MH activities, including Activity Info and internal project reports.

• Monitor beneficiary progress through team updates and case reviews, and ensure referral to specialized services when needed.

• Follow up on the quality and completeness of documentation, data collection and monthly segregation of MH cases.

• Regularly update the Health Program Manager on MH indicators, service quality, referral challenges, safeguarding or access concerns.

• Submit monthly reports and agreed action points within required deadlines.

Miscellaneous

• Demonstrate professionalism when coordinating with beneficiaries, families, PHCC staff, community teams and partners, and report any incident or work-related conflict to the Health Program Manager.

• Demonstrate cultural sensitivity, professionalism, politeness and objectivity when dealing with beneficiaries and communities under all circumstances.

• Provide technical guidance on structured clinical assessment, case formulation, treatment planning and follow-up.

• Attend MH Taskforce, NMHP and coordination meetings when requested and share relevant updates with management and the team.

• Support the Health Program Manager in resolving operational, technical or coordination issues faced by the Mental Health team.

• Recommend adjustments to MH interventions based on field realities, project targets, service gaps and beneficiary feedback.

• Monitor MH indicators and team wellbeing, and promote a healthy, open and safe working environment.

Person Specification

Skills, knowledge and expertise required for the role.

Essential Criteria

• Master’s degree in Clinical Psychology or Counselling Psychology, with a valid license to practice is a must.

• Minimum of five years of post-licensure clinical experience, including at least three years of recent experience providing direct clinical counselling or psychotherapy, and at least two years of experience supervising and mentoring mental health team members and professionals.

• Experience supervising and building the capacity of Clinical Psychologists, Case Managers, and PHCC staff.

• Strong clinical assessment and case-formulation skills, including the ability to identify mental health priority conditions, suicide risk, and other high-risk cases.

• Ability to develop, review, and monitor family-centered, recovery-oriented care plans with clear objectives, referrals, and follow-up actions.

• Knowledge of the biopsychosocial model and competence in at least one evidence-based psychotherapy approach.

• Working knowledge of mhGAP, Psychological First Aid, IASC guidance for mental health in emergencies, community-based MH, and referral pathways.

• Ability to monitor beneficiary progress, service quality, team performance, and mental health indicators, and to identify and address implementation gaps.

• Strong team-management, planning, prioritization, decision-making, and problem-solving skills.

• Strong communication, facilitation, coaching, and conflict-resolution skills.

• Ability to work effectively with PHCC/PSU staff, psychiatrists, psychologists, case managers, community teams, and external referral actors.

• Commitment to confidentiality, informed consent, safeguarding, PSEA, Do No Harm, and SGBV-, child-protection-, and disability-sensitive approaches.

• Cultural sensitivity and experience working respectfully with IDPs, refugees, host communities, and other vulnerable groups.

• Good report-writing, data-review, Microsoft Word, and Microsoft Excel skills.

• Fluency in spoken and written Arabic and English.

• Previous experience coordinating MH services in humanitarian or emergency-response settings, particularly for IDPs, refugees, or other crisis-affected populations

Desirable Criteria

• Previous experience coordinating with Lebanon’s Ministry of Public Health or National Mental Health Programme, including participation in relevant coordination platforms and use of ActivityInfo or a similar humanitarian reporting system.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.