Job Description
At Rethink Mental Illness, we believe that everyone deserves a life free from stigma, isolation, and crisis. Our Dudley Sanctuary Hub is a safe, welcoming place for people experiencing emotional distress or needing urgent mental health support outside of usual service hours.
We’re a passionate, friendly and skilled team — and we’re looking for someone who shares our commitment to person centred, compassionate support.
The Role
As a Mental Health Recovery Worker, you’ll be a trusted, steady presence for people who turn to us when they need support the most.
You’ll offer holistic, strengths based and recovery focused support, helping people feel heard, understood, and empowered. Whether it’s de escalating a crisis, exploring coping strategies, or connecting someone to ongoing help, you’ll play an essential role in improving wellbeing and preventing crisis.
You will:
• Provide one to one emotional and practical support
• Complete needs assessments and create person centred safety and support plans
• Work collaboratively with service users, carers, colleagues, volunteers and local services
• Help people understand and manage their mental health and wellbeing
• Keep accurate records and contribute to continuous service improvement
• Promote the service at community events and forums
Service Hours & Rota
The Dudley Sanctuary Hub is open 365 days a year:
• Monday–Friday: 6pm–11pm
• Saturday & Sunday: 12 noon–11pm
You’ll work on a two week rota, alternating between:
Week Days Worked
Week 1 Monday, Tuesday, Saturday, Sunday
Week 2 Wednesday, Thursday, Friday
About You
You’re someone who brings warmth, resilience, and a genuine passion for supporting others.
You’ll thrive in this role if you can show:
• Experience supporting people with mental health needs (paid or voluntary)
• Strong communication, motivational and coaching skills
• Confidence completing assessments and developing support/risk plans
• An understanding of mental health, crisis response and strengths based approaches
• Ability to work within clear boundaries, values and professional standards
• A relevant qualification (e.g., QCF/NVQ Level 3) or a willingness to work towards one
• A commitment to Rethink values: Passion, Commitment, Openness, Hope, Expertise, Understanding & Equity
What You’ll Gain
Working at Rethink Mental Illness means joining an organisation built on care, compassion, and purpose.
You’ll receive:
• A supportive team with strong supervision and learning culture
• Opportunities for professional development and training
• Access to employee wellbeing support
• The chance to make a real, lasting difference to people’s lives, every single day
(Full reward details available on the full advert on our website.)
Ready to Make a Difference?
If you’re passionate about empowering people, preventing crisis and providing meaningful mental health support, we’d love you to join our team.
Apply today and help us offer hope, connection and stability to people in their moment of need.
Why Work With Rethink Mental Illness?
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.
Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
