Job Description
The Mental Health Officer is responsible for developing, managing, and executing the company's mental health and wellness strategy. The core mission is to proactively improve employee well-being, reduce stress-related incidents, and ensure the program delivers measurable business and people impact.
Key Responsibilities
1. Strategic Planning and Program Management (Program Development)
- Lead the annual strategic planning, design, and implementation of the Mental Health Program, defining objectives, initiatives, and clear metrics for success.
- Develop a program redundancy plan to reduce dependency on a single individual, ensuring the program's continuity.
- Design and maintain systems for program evaluation, including a Mental Health Program Impact Dashboard, correlating participation data with key HR metrics like retention, engagement, and incident reduction.
2. Direct Counseling and Intervention
- Provide confidential one-on-one support sessions and facilitate support group sessions for employees across all levels and sites.
- Proactively conduct wellness checks, especially following employee Incident Reports (IRs), to identify stress drivers before they escalate into formal complaints or attrition.
- Serve as a non-HR point of contact for employees with personal struggles, providing a safe space for communication and reflection.
3. Assessment, Analysis, and Reporting
- Conduct surveys (e.g., Employee Well-Being Survey) and coordinate Department Listening Sessions to uncover the real drivers behind stress, burnout, and disengagement.
- Analyze assessment data to identify and prioritize common stress patterns (e.g., workload, health, personal issues, team conflict) and recommend targeted interventions.
- Prepare and present regular (monthly and quarterly) reports on program reach, employee sentiment, and quantifiable impact to management.
4. Wellness and Engagement Activities
- Plan, organize, and lead company-wide and site-specific wellness and engagement activities, ensuring alignment with the core mental health mandate.
- Coordinate with HR and Branding teams for logistics, promotion, and assistance with projects.
- Manage the program budget, including submitting funding requests and providing detailed liquidation reports for activities.
