Job Description
Job Title: Mental Health Medical Receptionist & Billing Virtual Assistant
Position Type: Part-Time (20 Hours per Week)
Work Hours: 9:00 AM – 3:30 PM EDT
Work Days: Monday, Wednesday, Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: LA-IMFW
Workplace: Remote
Preferred Candidate Location: Philippines
About the Role
We are seeking a reliable and detail-oriented Mental Health Medical Receptionist & Billing Virtual Assistant to support a growing mental health practice with patient scheduling, billing, prior authorizations, insurance verification, and front desk operations.
The ideal candidate is comfortable handling patient phone calls, managing administrative workflows, and assisting with billing-related tasks while maintaining a professional and compassionate patient experience. Experience working in a healthcare setting, particularly mental health, is highly valued.
Core Responsibilities
Patient Scheduling & Phone Support (Top Priority)
- Answer incoming patient phone calls professionally and courteously
- Schedule, reschedule, and confirm patient appointments
- Assist patients with general inquiries and appointment-related concerns
- Handle missed appointment follow-ups and rescheduling efforts
Billing & Prior Authorizations (Top Priority)
- billing processes and prior authorization
Copay Collection & Patient Follow-Up (Top Priority)
- Collect patient copays and outstanding balances
- Follow up with patients regarding missed appointments
Administrative & Front Desk Support
- Verify patient insurance eligibility and benefits
- Distribute and collect required patient forms
- Perform general medical receptionist and administrative duties
Software & Systems
Requirements
- Previous healthcare, medical office, or patient-facing experience preferred
- Experience with billing, prior authorizations, or insurance verification preferred
- Experience using EHR/EMR systems required
- Experience with Tebra is strongly preferred
- Mental health practice experience is a plus
- Previous virtual assistant experience preferred
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
