Job Description

Mental Health Counselor - Iloilo - Full Time - Onsite - Night Shift

Application Deadline: 31 October 2026

Department: Clinical

Employment Type: Permanent - Full Time

Location: Iloilo

Description

Job Title: Mental Health Counselor

Location: Iloilo, Philippines

Work Type: Onsite

Work Hours: Tuesday - Saturday 22:30 - 07:30

Role Overview

We are looking for a compassionate and skilled Mental Health Counselor to provide professional support in a dynamic and fast-paced environment. This role involves offering individual and group counseling, facilitating mental health programs, and supporting overall employee well-being. The ideal candidate will have a strong clinical background, experience working with diverse populations, and the ability to navigate complex workplace challenges.

We support moderation teams across day and night shifts in 24/7/365 model therefore, flexibility is a must, including weekends and bank holidays. The role is fully onsite with no facility to work remotely at present.

Key Responsibilities

• Scheduling and facilitating on-demand, short-term individual counseling sessions with a diverse corporate workforce in the Trust and Safety industry
• Scheduling and facilitating quarterly, structured wellness check sessions with all employees to assess overall state of wellbeing and needs
• Designing and delivering group activities and training focused on enhancing mental health literacy, increasing resilience and the development of healthy coping and distress management skills
• Facilitating group counseling sessions
• Triaging urgent clinical requests through a crisis management solution, assessing needs and scheduling on-demand crisis intervention sessions
• Accurately completing administrative duties including tracking session data, completing case notes, and scheduling of sessions in a timely manner
• Surfacing clinical emerging themes and patterns that arise within counseling and group sessions to your Clinical Lead
• Attending and participating in individual clinical supervision with your Clinical Lead to enhance your working practices
• Maintaining minimum CPD requirements as per the company policy and/or regulatory body requirements

Qualifications and Experience

• Minimum Bachelor’s degree in psychology, psychotherapy or similar mental health related field
• Licensed Psychometrician in good standing with the Professional Regulation Commission (PRC).
• Minimum 100 direct hours providing individual therapy services
• 1+ years’ experience delivering clinical services in the Philippines
• Broad range of experience working with diverse clients and groups of a young adult and adult population
• Strong presentation skills
• Expert group facilitation skills
• Fluent in written and spoken English & Filipino is mandatory
• Fluent ins written and spoken Ilonggo or Bisaya is desirable
• Demonstrated ability to engage clients and build relationships
• Prior experience working in a corporate setting is an asset
• Prior experience working with Trust and Safety professionals is an asset

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.