Job Description
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.
In following participant centered coaching methodologies, Mental Health Coaches provide telephonic health education/coaching and appropriate stage of change specific preventive interventions based upon information supplied by participants' completed health risk appraisal and the participant themselves.
Mental Health Coaches specialize in mental health risk factors, but must be able to coach participants on a variety of health issues including, but not limited to, exercise, nutrition, weight loss, alcohol and tobacco cessation, obesity, stress management, diabetes management, blood pressure, cholesterol, and pre and postnatal care.
We are seeking an individual with a Master’s Degree in Counseling Psychology, Social Work, or other mental health related field. This position will provide telephone-based health management and health education services.
In this role you will:
Provide telephonic health coaching based on participants' completed health risk appraisal and stage of change. Specialize in areas of Mental Health, including depression, anxiety, and stress.
Utilize participant – centered coaching methodologies and/or theories to improve healthy lifestyle behaviors, long term health outcomes and quality of life
Give assessment of low, medium, and high modifiable risk areas
Utilize Motivational Interviewing techniques to foster behavioral change
Assist participants' progress through long and short term goal setting, using a myriad of health suggestions and resources
Participate in collective record keeping which allows for continuity to exist between multiple health coaching sessions
Maintain specified health credentialing, including certification and ongoing continuing education
Ensure all activities are member-focused and individualized, resulting in personalized attention to each patient’s unique needs.
Integrate clinical and psychosocial information for case identification and individual patient assessment to develop action-oriented and time-specific planning and implementation of appropriate interventions.
Effectively communicate with patients and their families to provide them with a better understanding of their health, health care benefits, and health care system.
Perform other, varied job-related duties as assigned.
As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
qualifications, skills and experience:
Master’s Degree in Counseling, Psychology, Social Work or other mental health discipline
Minimum of 2 years of experience in mental health field providing clinical services
Independent licensure (LMHC, LCSW) preferred but not required
Successful completion of a background check and drug screen is required.
Ability to work nontraditional hours to coach across multiple time zones
If not already certified, must achieve (and maintain) a nationally recognized certification within 12 months of Full time employment i.e.: NCC or Board Certified Coach
preferred:
Compensation $30 - $33 hr.
