Job Description
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
The GUIDE Memory Care Program Manager runs the day-to-day operations of Ennoble Care's established Dementia Care Program under the CMS Guiding an Improved Dementia Experience (GUIDE) Model. This role owns the program's administrative and compliance functions and serves as the day-to-day operational and escalation point for the Memory Care Coordinators. The Manager ensures ongoing compliance with CMS requirements for interdisciplinary dementia care, standardized service delivery, caregiver support, monitoring, and respite administration — keeping the program running smoothly.
Reports to: Senior Director of Ancillary Programs
Key Responsibilities
Program Operations & Day-to-Day Management
- Manage the day-to-day operations of Ennoble Care's GUIDE Program — clinical workflows, scheduling, and operational infrastructure.
- Maintain program workflows and standards aligned with CMS guidelines for standardized care services, interdisciplinary delivery, caregiver support, and care navigation.
- Own the program's administrative functions day to day, freeing the care coordinators to focus on patient and caregiver care.
Team Support, Supervision & Escalation
- Supervise and support the Memory Care Coordinators, and serve as their day-to-day operational and escalation point — resolving non-clinical questions and routing clinical concerns to the appropriate provider.
- Provide coaching, performance evaluation, and ongoing professional development.
- Triage daily coordinator questions and program issues.
Operational Excellence & Care Delivery Oversight
- Ensure successful delivery of all standardized GUIDE services, including comprehensive assessments, person-centered care plans, ongoing monitoring, care coordination, medication oversight workflows, social-service referrals, and caregiver support.
- Direct the team in coordinating community-based supports such as transportation, meals, caregiver programs, and other services outlined in GUIDE.
Respite Services Program Management
- Oversee the administration of GUIDE respite services, ensuring caregiver awareness, eligibility review, scheduling, and adherence to CMS annual caps.
- Build and maintain partnerships with in-home providers and adult day centers to ensure access and continuity of offerings.
Compliance, Reporting & Quality Improvement
- Maintain full compliance with all CMS GUIDE model requirements—including data reporting, documentation standards, beneficiary tiering, and model integrity elements.
- Develop internal dashboards, KPIs, and QI initiatives to monitor care quality, caregiver strain reduction, service utilization, and program outcomes.
- Lead root cause reviews, optimize workflows, and implement continuous improvement processes across clinical and operational domains.
- Own the program's administrative workflows — PAAF / alignment submissions, beneficiary notifications, respite authorizations and invoice / claims administration, and the monthly quality-data (HDR / PROMIS-10 / ZBI-22) submissions.
Beneficiary Identification, Alignment & Enrollment
- Direct beneficiary identification, referral intake, and the voluntary alignment process — ensuring eligibility requirements are met and maintaining steady enrollment from provider referrals and eligible claims-based lists.
- Oversee consent workflows and ensure enrollment processes meet CMS standards.
Stakeholder & Community Partnership Development
- Serve as a key point of contact for CMS reporting and for community-based organizations, memory centers, and health-system partners.
- Establish collaborative agreements to ensure access to social supports, therapies, caregiver programs, and respite providers.
Qualifications
Education & Experience
- Bachelor's or Master's degree in nursing, healthcare administration, social work, public health, gerontology, or a related field (or equivalent experience).
- 5+ years in dementia care, care coordination, value-based care, or population health, including team-lead or supervisory experience.
- Proven ability to run day-to-day healthcare program operations and support a care-coordination team.
- Active clinical license (RN or LPN) preferred.
Skills & Competencies
- Deep knowledge of dementia care, caregiver support models, and interdisciplinary care delivery.
- Demonstrated success in operational leadership, change management, and process improvement.
- Strong analytic ability with experience using EMRs, reporting systems, and quality dashboards.
- Excellent communication, team leadership, and relationship-building skills.
Starting Salary: $65,000 per year
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Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
