DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.
Join our Missionary Medical team as a Membership Team Representative. In this temporary,
full-time position, you'll coordinate enrollment and maintain insurance and HIPAA
information for all Missionary Medical plans. You'll resolve membership-related issues by
phone and email, collaborating with internal teams and external partners to deliver
excellent service.
Key Responsibilities
• Manage enrollment, insurance, and HIPAA-related needs for all plans using internal
systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
• Respond to member inquiries by phone and email regarding enrollment, insurance, and
HIPAA needs.
• Provide clear, timely, and professional communication.
• Participate in team and department meetings; provide backup for department phone
queues as needed.
Qualifications
• Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL,
RecEntry, Missionary Inquiry).
• Customer service expertise for all plans.
• Previous experience with health insurance plans/products in Missionary Medical,
including Amisys transactions.
• Strong collaboration and communication skills.
• Experience with Medicare enrollment for senior missionaries.
• Exceptional follow-through, self-motivation, and accountability.
Problem Solving & Decision Making
Research and resolve customer service and enrollment issues using technology and creative
solutions. Apply strong quantitative and problem-solving skills.
Work Environment & Schedule
Hybrid: Standard office location in Salt Lake Valley with remote work flexibility. Team
members may split time between on-site and home office, supporting work/life balance and
operational needs. Occasional in-person meetings or training may be required.
We welcome applicants from diverse backgrounds and strive to provide a respectful,
inclusive workplace.
DMBA is a non-profit organization that administers welfare and financial benefits for employees of our participating employers. They administer medical, dental, disability, life insurance, flexible spending, and other welfare plans. They also administer pension (DB) plans, 401k and other DC plans, and annuities.
