Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.
What We Offer:
Comprehensive training – 3 weeks program, 1 week in a classroom setting, 2 weeks on-the-job, equipping you with the knowledge and tools to succeed
Ongoing support – dedicated leaders and team support to help you grow in your role
Hybrid work model – work from home 3 days per week after achieving competency
Supportive team culture – a friendly and inclusive work environment
About the Role:
Handle a variety of inbound customer enquiries, including address updates, policy and procedural questions, and Member Coverage details
Provide clear, empathetic, and accurate information to customers
Process account updates and resolve enquiries efficiently
Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm)
What We’re Looking For:
Strong customer service experience (contact centre experience preferred)
Excellent communication and problem-solving skills
Ability to follow compliance and regulatory guidelines
Confidence in navigating multiple systems and providing accurate responses
Resilience and adaptability in a fast-paced environment
Ability to build rapport with members (Sales experience advantageous)
Availability to work rotating shifts
Shortlisted candidates will be required to undergo a Criminal History Background Check.
Applications close Friday 31 July 2026
We welcome applicants from all backgrounds and are committed to building an inclusive workplace that reflects the community we serve.
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels.
Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity.
At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection.
Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
