Job Description

Job Location: Newport Mesa Family YMCA - Newport Beach, CA 92660
Position Type: Part Time
Salary Range: $16.90 - $20.45 Hourly

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a part-time Membership Services position.
This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community.
Location: Newport-Mesa Family YMCA
Work Schedule: Looking for staff with availability during the hours listed. Weekends may be required as needed.
- Tuesday 9:00am - 6:00pm
- Thursday 9:00am-12:00pm or 3:00pm - 8:00pm
- Friday 9:00am - 12:00pm
Purpose and Impact:
- Practice Intentionality:
- - Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care.
- Drive Community Growth:
- - Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams
- Exemplify Core Values:
- - Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.
- Data Management & Program Support:
- - Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes.
Minimum

Qualifications:
- Education &

Experience:
- - H.S. diploma or equivalent required
- - 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred.
- - Knowledge of customer service, excellent communication skills, and PC ability required.
- Certifications:
- - First Aid and CPR certifications required (training provided and paid for by the YMCA).
Benefits & Perks: Invested in You
- FREE YMCA Membership, Classes, and Pool Access.
- FREE Training & Certifications.
- Tuition Reimbursement.
- Program Discounts.
- Paid Sick Time.
- Retirement Fund When Eligible.
Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers
Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.