Job Description

Title:

Membership Representative

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Specific Duties & Responsibilities

Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
Update Member records in databases as needed.
Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
Provide general administrative support and perform other duties as assigned.
Assist with onsite member programs as needed.
Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Qualifications

Prior office or customer service experience; some college-level coursework preferred.
Proficiency in Microsoft Word and Outlook.
Working knowledge of computers, typing, and data entry.
Strong verbal and written communication skills.

Physical Demand & Work Environment

Work is performed primarily in an office environment requiring prolonged periods of sitting. The role may also require extended periods of standing, walking, and mobility when supporting onsite programs and/or events as assigned.

Work Schedule

This is a temporary, part-time position with an anticipated start date of July 20, 2026, and is expected to run through August 31, 2026.
The schedule for this position is Monday and Tuesday, 9 AM - 5 PM.

Rate

$20 Per Hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org

About New York Botanical Garden

The New York Botanical Garden has been a connective hub among people, plants, and the planet since 1891. We’re rooted in the cultural fabric of New York City, here in the heart of the Bronx—its greenest borough. For more than 130 years, we’ve invited millions of visitors to make the Garden a part of their lives, exploring the joy, beauty, and respite of nature. NYBG’s 250 acres are home to renowned exhibitions, immersive botanical experiences, art and music, and events with some of the most influential figures in plant and fungal science, horticulture, and the humanities. We’re also stewards of globally significant research collections, from the LuEsther T. Mertz Library collection to the plant and fungal specimens in the William and Lynda Steere Herbarium, the largest such collection in the Western Hemisphere.

At NYBG, we’re plant people—dedicated horticulturists, enthusiastic educators, and scientific adventurers—committed to helping nature thrive so that humanity can thrive. We believe in our ability to make things better, teaching tens of thousands of kids and families each year about the importance of safeguarding our environment and healthy eating. Our expert scientists work across the city, the nation, and the globe to document the plants and fungi of our world—and find actionable, nature-based solutions to our planet’s dual climate and biodiversity crises. And our eyes are always looking forward as we train the next generation of botanists, gardeners, landscape designers, and environmental stewards, ensuring a green future for all. At NYBG, we know that it’s nature—or nowhere.

Industry

Arts & Entertainment

Company Size

501-1,000 employees

Headquarters

Bronx, NY

Year Founded

1891

Website

nybg.org

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